Jose Marquez
Fitchburg,MA
Summary
Dynamic leader with proven expertise in account and cash flow management, excelling in roles at Advance Auto Parts and Walmart. Leveraged client relationship skills and a collaborative mindset to expand market share and exceed sales targets. Fluent bilingualism enhanced customer service, fostering significant client retention and satisfaction. Achieved notable revenue growth through strategic planning and team synergy.
Overview
21
21
years of professional experience
Work History
Technical Services Accounts Manager
Advance Auto Parts
11.2022 - 11.2024
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions..
- Built relationships with customers and community to promote long term business growth.
- Maintained comprehensive client records within CRM systems, ensuring accurate tracking of interactions and facilitating effective follow-up activities.
- Strengthened relationships with key clients, leading to increased repeat business.
- Developed, maintained and utilized diverse client base.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Expanded market share within region by identifying growth opportunities and collaborating with cross-functional teams.
Commercial Account Manager
Advance Auto Parts
03.2020 - 11.2022
- Processed daily mail, email and phone calls from customers and producers to generate new business.
- Prepared customer presentations and demonstrations of products to solicit new business.
- Achieved or exceeded company-defined sales quotas.
- Contributed to team objectives in fast-paced environment.
- Managed a diverse portfolio of commercial accounts, ensuring timely delivery of products and services.
- Evaluated client feedback and implemented appropriate changes to enhance overall customer satisfaction.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Store Manager
Advanced Auto Parts
10.2013 - 03.2020
- Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Auto Care Center Manager
Walmart
08.2003 - 10.2013
- Improved workflow efficiency within the facility by reorganizing workspaces for easier access to tools, equipment, and parts inventory items.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
Skills
- Account management
- Cash flow management
- Month-end reporting
- Customer service
- Teamwork and collaboration
- Client relations
- Collaborative mindset
- Fluent bilingualism
- Client relationship management
Languages
Spanish
Native or Bilingual
Timeline
Technical Services Accounts Manager - Advance Auto Parts
11.2022 - 11.2024
Commercial Account Manager - Advance Auto Parts
03.2020 - 11.2022
Store Manager - Advanced Auto Parts
10.2013 - 03.2020
Auto Care Center Manager - Walmart
08.2003 - 10.2013