Jose Marrero
Norfolk,Virginia
Summary
Accomplished General Store Manager at Elite Metro, adept in operations management and staff development, significantly enhanced team performance and customer satisfaction. Leveraged relationship-building skills to secure repeat business, achieving consistent target exceedance. Expert in recruitment and operational efficiency, fostering a positive, productive work environment. Accomplished Sales Manager offering [Number] years of experience developing and maximizing [Type] sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
15
15
years of professional experience
Work History
General Manager
Elite Metro
Newport News , VA
05.2022 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
Company Manager
Coquis Enterprise LLC
02.2009 - 02.2020
- Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
- Spearheaded acquisition efforts by conducting due diligence research on potential targets.
- Participated in industry conferences or events as a representative of the company, strengthening brand recognition.
- Oversaw budgeting and financial management to ensure company profitability and growth.
- Reviewed organizational policies and procedures, recommending updates as necessary to maintain compliance with industry standards.
- Implemented strategic plans for the expansion of the company''s market share and customer base.
- Coordinated cross-functional teams on various projects, ensuring timely completion within budget constraints.
- Provided leadership and direction to staff, resulting in high employee retention rates and satisfaction.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Lino Padro Rivera
Vega Baja, PRBachelor of Computing - Business Administration And Management
National College
Bayamon, PR1996
Skills
- Staff Management
- Operations Management
- Relationship building and management
- Team Development
- Goals and performance
- Performance Management
- Operations
- Staff Training and Development
- Staff Scheduling
- Employee Scheduling
- Recruitment and hiring
- Order Management
- Customer Service
- Customer Relations
- Staff Supervision
Languages
Spanish
Full Professional
Timeline
General Manager
Elite Metro
05.2022 - Current
Company Manager
Coquis Enterprise LLC
02.2009 - 02.2020
High School Diploma -
Lino Padro Rivera
Bachelor of Computing - Business Administration And Management
National College
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