JOSE MARTINEZ
New Milford,CT
Summary
Results-driven planning and operations management professional with exceptional communication, problem solving and leadership skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Pre-production Manager
Hoya Vision Care North America
South Windsor, CT
03.2017 - Current
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Managed documentation of and training on pre-production procedures and work instructions.
- Maintained up-to-date knowledge and information about technology and lab management best practices.
- Addressed personnel issues and scheduling conflicts promptly.
- Drove daily pre-production activities with effective communication and leadership.
- Assisted repair and maintenance staff in care of the MEI equipment.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Processing Engineer/ IT Support
Hoya Vision Care North America
South Windsor, CT
07.2011 - 03.2017
- Database Administration/Frame Design/IT support.
- Performed root cause analysis and general troubleshooting.
- Responsible for supporting users, troubleshooting working stations, phone system management, data and voice cabling, security cameras and electronic door lock systems.
- Program frames at the MEI edger to meet optics and cosmetics requirements.
- Design processes to be repeatable and sustainable throughout all HOYA labs.
- Maintains and update DVI frame database for all HOYA labs.
- Using Visual Basic Application automate reports to auto run and auto send email to management.
- Support engineers in some of their projects.
- Assisted the engineer staff in manage the Preventive Equipment database for all the Hoya Labs.
- Lead person on project in the opening of 3 new finish labs at other part of the country and making sure all the internal systems function correctly like the phone system, desktops, Machine Interface, Servers, Phones system, data/serial cable drops, etc.
- Make sure that everything worked prior for the lab opening for business.
- Ability to maintain high standards when working in a team.
- Responsible for talking ownership of tasks and following through to ensure completed and accurate resolution..
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
System Support Engineer
Hoya Vision Care North America
South Windsor, CT
12.2008 - 07.2011
- Responsible for maintaining and upgrading, and monitoring windows servers’ infrastructure for this site.
- Support all HOYA employees no matter location of facility with their issues with desktops, laptops, various servers, NEC VOIP phone system, other software and hardware.
- Ability to maintain high standards when working in a team.
- Responsible for talking ownership of tasks and following through to ensure completed and accurate resolution.
- Hoya Vision Care North America, Bethel, CT - Facility Closed on Dec 2008.
N.E. Information Technology Manager /Network Administrator
Hoya Lens Of America
Bethel, CT
07.2000 - 12.2008
- Teaming to work together with other information technology staff around the world and having weekly/monthly meetings regarding current or future projects and functions, to ensure normal operations with almost no down time.
- Responsible for purchasing and selecting products ie: software and hardware.
- Responsible to Monitor and response to problems with software / hardware problems.
- Strong understanding of TCP/IP, DNS, Telnet, DHCP, FTP, and good understanding of Exchange v5.5 /2000.
- Project Lead for the migration of Nortel Network VPN to Sonic Wall version 4.0 and deployment for all remote users.
- Project Lead for installing and configuring the ADP payroll server and clients.
- Migrated IBM servers from Windows NT 4.0 to windows 2000/2003.
- Direct responsibilities of daily and monthly operations, 24x7 IT support for employees and remote users.
- Migration Project Lead for all Windows 95/98/2000 clients to Windows XP Pro.
- Responsible to maintain and update a intranet site at current facility.
- Responsible for network backups (ARCserver & Symantec Backup Exec 11d) for the northeast windows 2003 servers.
- Responsible to manage other Information Technology members in the northeast region.
- Working within the framework of established operating procedures and in close cooperation with internal and external support personnel, provide troubleshooting and maintenance of data servers, user devices, and communication links to assure operational availability.
- Responsible for implementing Norton Anti Virus including all desktops, laptops and Servers as well as monitoring clients and updating clients through the NAV Console.
- Responsible for support of all network, server, and storage infrastructure is functional and available during specified business hours for the northeast region.
- Responsible for support and execution of the Monthly end closing for the company on a mixed Windows/UNIX environment.
- Responsible for SAP R/3 support for module MM, SD and FI.
Education
A.S. , Degree - Science
Teikyo Post University
1997
Diploma - Accounting
Vocational School
1989
B.S - Management Information System, Process
Skills
- Team Leadership
- Staff Management
- Machinery operation
- Logistics
- Operations management
- Data-driven
- Software/Hardware
- Network Administration, Troubleshooting, and Support
- Database including SQL,Oracle, Access, VBA programing
- SAP R/3 version 640,
- Mei Technocam "MEI 641/Bisphera XDD"
- ADP Payroll, Day Force
- A certification, FTP
Certification
- A + Certification
- Microsoft Certify Professional (MCP)
- Currently training for other Certifications
Timeline
Pre-production Manager
Hoya Vision Care North America
03.2017 - Current
Processing Engineer/ IT Support
Hoya Vision Care North America
07.2011 - 03.2017
System Support Engineer
Hoya Vision Care North America
12.2008 - 07.2011
N.E. Information Technology Manager /Network Administrator
Hoya Lens Of America
07.2000 - 12.2008
A.S. , Degree - Science
Teikyo Post University
Diploma - Accounting
Vocational School