Jose Martinez
North Hills,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
Work History
Sales Representative Team Leader
Vitamin Shoppe
01.2021 - Current
- Fostered vital customer relationships to generate $5000-$6000 in sales on a day to day basis.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Developed and delivered engaging sales presentations to convey product benefits.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated new leads through networking and attending industry events.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Independent Business Owner
Brute Supplements LLC
05.2018 - 12.2020
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
Medical Sales Representative
Prime Choice Home Health
03.2016 - 04.2017
- Developed and implemented care plans for clients.
- Supplied hospitals and physicians with in-depth information of home health.
- Generated revenue by liaising between doctors and companies to switch to home health care.
- Documented client interactions, sales and pitches delivered in CRM system.
- Facilitated upselling by cultivating productive relationships with clients, doctors' office staff and clinical center personnel.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
Assistant Store Manager
General Nutrition Center, GNC
01.2013 - 02.2017
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
Associate of Arts - Communications
Los Angeles Pierce College
Woodland Hills, United States09.2024
High School Diploma -
Panorama High School
Panorama City, CA06.2012
Skills
- Bilingual
- Business Development
- Records Management
- Customer Retention
- Sales consultation
- Sales closing
- Sales expertise
- Customer Relations
RUGBY PLAYER
I am currently a rugby player for the Los Angeles Mongrel. I have been playing rugby league for about 3-4 years and love every second of it! The early workouts, the endless running, and of course the physical contact. Im also a rugby union player for Eagle Rock athletic club and have been doing so for the past 6 years.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Representative Team Leader
Vitamin Shoppe
01.2021 - Current
Independent Business Owner
Brute Supplements LLC
05.2018 - 12.2020
Medical Sales Representative
Prime Choice Home Health
03.2016 - 04.2017
Assistant Store Manager
General Nutrition Center, GNC
01.2013 - 02.2017
Associate of Arts - Communications
Los Angeles Pierce College
High School Diploma -
Panorama High School