Jose Martinez
Sugar Land,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
1
1
Certification
Education
High school or equivalent -
Kempner High School
14777 Voss Rd, Sugar Land, TX 7749806.2017
Work History
Server
Razzoo's Cajun Cafe
09.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Catering Attendant
Ambassador Theatre Group
04.2023 - Current
- Supported team members with efficient communication, fostering a positive working environment in high-pressure situations.
- Enhanced event experiences by providing exceptional food and beverage service to clients.
- Anticipated potential challenges during events through proactive planning strategies, resulting in fewer disruptions or last-minute changes.
- Collaborated with kitchen staff to ensure accurate and timely preparation of catering orders.
- Set up attractive buffet displays, adhering to company guidelines and quality standards.
Pest Control Apprentice
Selesky Pest Control
06.2021 - 08.2021
- Supported an excellent company reputation through professional appearance, punctuality, and quality workmanship on every assignment.
- Expanded knowledge of pest behavior patterns by attending industry workshops, training sessions, and staying current on research developments.
- Ensured safety compliance by strictly adhering to industry regulations and company policies during all service visits.
- Safeguarded public health by properly handling hazardous materials according to regulatory guidelines during all phases of the job process.
Server
Chili's Bar And Grill
12.2020 - 06.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Assistant Clubhouse Manager
Sugar Land Skeeters
05.2016 - 09.2020
- My responsibilities are to accommodate players requests, and greet the visiting teams as they arrive to the stadium
- I also work with the head coach, to obtain the details for the game so the players will know what time they would have to be ready and on the field
- I also provide the team with post-game meals
- I also work with the front office staff to get the players complimentary tickets for their families and friends
Server
Lupe Tortilla
02.2020 - 07.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Main Event Entertainment
11.2018 - 12.2019
- The responsibility of servers at main event is to make sure the guests are having a great experience and answer any questions they might have about the menu or specials that are being promoted and to make sure your section is clean and ready for the next guest
Skills
- Microsoft Word
- Microsoft Powerpoint
- Server
- Restaurant Experience
- Bartending
- POS
- Food Service
- Food Safety
Certification
- Food Handler Certification
- TABC
Timeline
Catering Attendant
Ambassador Theatre Group
04.2023 - Current
Server
Razzoo's Cajun Cafe
09.2021 - Current
Pest Control Apprentice
Selesky Pest Control
06.2021 - 08.2021
Server
Chili's Bar And Grill
12.2020 - 06.2021
Server
Lupe Tortilla
02.2020 - 07.2020
Server
Main Event Entertainment
11.2018 - 12.2019
Assistant Clubhouse Manager
Sugar Land Skeeters
05.2016 - 09.2020
High school or equivalent -
Kempner High School
- Food Handler Certification
- TABC
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