Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Jose Martinez

La Puente,CA

Summary

Safety-oriented maintenance worker offering several years of troubleshooting and repair expertise. Dedicated and reliable with skills in problem solving, general plumbing and electrical work. Team-oriented with commitment to completing tasks on-time and under budget. Resourceful general maintenance worker with several years of hands-on experience carrying out various maintenance tasks to avoid malfunctions. Skilled in analyzing repair requests, resolving and troubleshooting common failures and stocking adequate maintenance materials. Friendly and fastidious team player possessing outstanding hand-eye coordination and manual dexterity. Reliable professional offering several years of experience in related roles. Hardworking and dedicated with unyielding work ethic. Commended for promoting workplace safety and implementing improved safety training protocols. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Maintenance Crew Member

Stix Asia
Honolulu, HI
08.2023 - 05.2024
  • Checked fire alarms regularly for proper operation.
  • Assisted with installation of new equipment when necessary.
  • Conducted regular inspections of electrical systems to identify potential problems.
  • Replaced light bulbs in ceiling fixtures and lamps throughout the facility.
  • Responded quickly to emergency situations involving damage caused by storms or other natural disasters.
  • Assisted with painting projects both inside and outside the facility.
  • Provided excellent customer service when addressing tenant maintenance concerns.
  • Performed routine maintenance checks and repairs on building systems to ensure optimal operation.
  • Collaborated with team members to assess equipment performance needs.
  • Coordinated with management to prioritize maintenance tasks.

Porter/Concierge/Package Handler

The Visionnaire
New York, NY
05.2018 - 07.2023
  • Cut grass around the perimeter of the building using a lawn mower.
  • Assisted in unloading merchandise from delivery trucks.
  • Assisted in setting up displays for special events or promotions.
  • Inspected equipment for proper functioning and reported any issues to management.
  • Organized storage areas to maximize efficiency and promote a neat appearance.
  • Cleaned and maintained the store, including dusting, mopping, sweeping, vacuuming, and restroom maintenance.
  • Greeted customers and provided assistance with their needs.
  • Moved furniture and other heavy objects as needed throughout the facility.
  • Received incoming shipments and verified contents against invoices or other documents.
  • Maintained a safe work environment by adhering to all safety protocols.
  • Monitored access points within the facility to prevent unauthorized entry or exit.
  • Stocked shelves and rotated inventory to ensure freshness of products.
  • Prepared outgoing shipments by packing items according to company guidelines.
  • Performed regular inspections of floors, walls, ceilings, light fixtures for cleanliness standards.
  • Ensured that all areas were kept clean and tidy at all times.
  • Provided excellent customer service by responding promptly to inquiries or complaints.
  • Responded to spills, bathroom malfunctions and potential hazards to reduce injuries.
  • Cleaned common areas following established schedules and prescribed methods.
  • Assisted with snow removal and management of winter upkeep.
  • Sanitized frequented areas and equipment using approved supplies.
  • Arranged and removed furniture to prepare facilities for events.
  • Secured buildings by locking rooms and main entrance doors and setting alarms.
  • Walked property and grounds, picking up trash and debris to maintain curb appeal.
  • Collaborated with contracted specialists to perform seasonal or specialty tasks.
  • Performed basic maintenance and cleaning.
  • Removed leaves and debris from driveway, sidewalks and other areas as directed by management.
  • Demonstrated dedication and work ethic through consistent attendance and top-level performance.
  • Cleaned various work areas by mopping, vacuuming and polishing mirrors.
  • Maintained inventory of necessary supplies.
  • Removed trash from all rooms and placed garbage and recycling receptacles in approved areas for trash pickup.
  • Traveled to local vendors to pick up supplies or equipment repairs.
  • Maintained clean and tidy appearance in reception, waiting areas and hallways.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
  • Kept business entrances clean, tidy and professional in appearance.
  • Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
  • Completed routine maintenance checks, notifying management of needed repairs.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
  • Followed safety processes for all manual and electric cleaning equipment.
  • Followed company uniform, performance and security policies with every job.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Polished windows, glass partitions or mirrors using sponges or squeegees.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Stripped, sealed and polished floors.
  • Serviced, cleaned and restocked restrooms.
  • Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
  • Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
  • Monitored building security and safety by locking doors or avoiding hazards.
  • Moved furniture, equipment or supplies manually or with hand trucks.
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Notified managers of repair needs or additions to building operating systems.
  • Mowed or trimmed lawns or shrubbery using mowers or hand or power trimmers.
  • Removed snow from sidewalks using snowplows, snow blowers or snow shovels.
  • Requisitioned supplies or equipment for cleaning and maintenance duties.
  • Steam-cleaned or shampooed carpets.
  • Maintained a professional presence at the front desk area by adhering to dress code standards.
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Coordinated with guests to provide special requests such as flowers or champagne in guest rooms upon arrival.
  • Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
  • Ensured that all customer complaints were addressed in a timely fashion.
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
  • Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
  • Trained new staff members on proper policies and procedures related to customer service delivery.
  • Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
  • Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
  • Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
  • Ensured compliance with safety regulations within the workplace by following established guidelines.
  • Ensured compliance with all hotel safety and security policies.
  • Ensured safekeeping of packages and deliveries for guests.
  • Managed a concierge desk, keeping area organized and stocked with necessary materials.
  • Prepared daily reports on guest requests and concierge activities.
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Monitored guest feedback to identify areas for improvement in services offered.
  • Maintained confidentiality of guest information and transactions.
  • Maintained knowledge of local attractions, events, and nightlife to offer current advice.
  • Handled guest inquiries and resolved issues promptly to ensure satisfaction.

Deli/Cashier/Barista

Battery Place Market CO.
New York, NY
05.2016 - 03.2018
  • Adhered to health codes regulations regarding sanitation practices in the deli area.
  • Ensured that all customers received their orders accurately and in a timely manner.
  • Trained new employees on proper methods of operating cash registers, stocking shelves, and preparing food items.
  • Informed customers about specials available at the deli counter.
  • Resolved customer complaints quickly and professionally when necessary.
  • Verified the accuracy of customer orders, including condiments, toppings, and other special requests.
  • Greeted customers and provided customer service.
  • Restocked items when necessary due to high demand or low supply.
  • Kept detailed records of stock levels for inventory control purposes.
  • Provided excellent customer service at all times by responding promptly to customer inquiries and requests.
  • Assisted in maintaining accurate pricing information on menu boards.
  • Managed multiple tasks simultaneously while providing friendly customer service.
  • Followed all safety guidelines for handling food products safely.
  • Communicated effectively with co-workers to coordinate workflow during busy periods.
  • Maintained cleanliness in the deli area by wiping down counters and cleaning spilled food or drink items.
  • Stocked shelves with fresh merchandise as needed throughout shift.
  • Checked expiration dates on deli products to ensure quality standards were met.
  • Operated cash registers to process payments from customers.
  • Assisted in preparing sandwiches, salads, and other deli items according to company recipes.
  • Organized workstations at the end of each shift for efficient operations during next shift.
  • Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
  • Sliced meats and cheeses and weighed deli items for customers.
  • Documented and entered special orders for event catering and party trays.
  • Followed recipes and customer requests to prepare meals.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Offered samples to promote and upsell specials.
  • Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
  • Provided customers with fresh product and correct portion size to minimize shrink.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Informed customers of deli specials to increase profits.
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Responded to customer questions regarding product availability.
  • Greeted customers promptly and responded to questions.
  • Welcomed customers, offering assistance to help find store items.
  • Maintained work area and kept cash drawer organized.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Scanned items and checked pricing on cash register for accuracy.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Answered phone calls to assist customers with questions and orders.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Checked personal identifications during alcohol and tobacco sales.
  • Answered customers' questions and provided information on store procedures or policies.
  • Offered customers carry-out service at completion of transaction.
  • Built and maintained productive relationships with employees.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Adhered to health department regulations concerning sanitation standards.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Followed safety procedures while operating machinery such as grinders and espresso machines.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.

Smoothie Maker/barista/cashier

Beans&Greens
New York, NY
01.2015 - 03.2016
  • Demonstrated knowledge of various types of smoothies available in order to provide accurate descriptions to customers.
  • Trained new employees on proper techniques for preparing smoothies.
  • Assisted other team members when needed in order to ensure efficient operations.
  • Stocked shelves with ingredients for smoothie preparation.
  • Cleaned and sanitized blenders between uses, ensuring food safety standards were met.
  • Communicated effectively with coworkers regarding daily tasks and upcoming events.
  • Verified accuracy of all transactions at the end of each shift.
  • Ensured compliance with health department regulations regarding food safety standards.
  • Followed company policies and procedures while performing duties.
  • Weighed out ingredients accurately according to recipe requirements.
  • Operated cash register to process payments from customers.
  • Provided excellent customer service by greeting customers in a friendly manner and responding promptly to inquiries or requests.
  • Prepared smoothies according to customer orders, using fresh fruits and vegetables.
  • Organized kitchen space efficiently for maximum productivity.
  • Took initiative in resolving customer complaints in a professional manner.
  • Performed routine maintenance on equipment such as blenders and juicers to ensure proper functioning.
  • Maintained cleanliness of work area during and after shifts, disposing of trash appropriately.
  • Adhered to all recipes, portion sizes, cooking methods and presentation specifications as set forth by the restaurant.
  • Monitored inventory levels of ingredients and placed orders for replenishment when necessary.
  • Troubleshot specialized kitchen equipment issues to keep blenders and mixers operational.
  • Created new shakes and smoothies using fresh, available produce to reach wide range of customer preferences.
  • Followed established protocols and made smoothies according to company recipes.
  • Maintained open lines of communication with supervisors and coworkers for smooth store operations.
  • Chopped fruit, washed greens and prepared seeds, nut milk and superfood boosters for easy access and minimal customer wait times.
  • Maintained front-of-house and pick-up window cleanliness to minimize foodborne illnesses.
  • Cleaned blenders, mopped and swept floors and stocked coolers.
  • Designed new smoothie recipes and served to customers, remaining open to feedback and adapting when applicable.
  • Trained new team members in applicable job duties and practices.
  • Provided quick and courteous service to customers, fulfilling smoothie orders to individual specifications.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Maintained safe food handling practices to prevent germ spread.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Scrubbed and polished counters to remove debris and food.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.

Cook/Barback

The Gaf
New York, NY
01.2013 - 12.2014
  • Coordinated with wait staff to ensure timely delivery of meals to customers.
  • Provided guidance to junior cooks regarding food preparation methods and techniques.
  • Performed basic administrative duties such as inventory management, ordering supplies.
  • Adjusted seasonings of dishes during cooking process in order to enhance flavors.
  • Managed inventory levels of ingredients and supplies necessary for daily operations.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Resolved customer complaints regarding food quality or services provided.
  • Supervised and trained kitchen staff on proper preparation techniques.
  • Adhered to food safety standards when storing and preparing foods.
  • Organized storage areas for efficient usage of space.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Ordered supplies as needed for the kitchen.
  • Monitored stock levels of food items and ordered more when necessary.
  • Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Prepared and served meals by reviewing recipes and combining and cooking ingredients.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Took inventory counts before and after shifts to complete food inventory or storage sheets.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Replenished food items from inventory and rotated ingredients.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Prepared a wide range of dishes according to menu specifications and chef instructions.
  • Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.

Education

GED -

Herbert H Lehman High School
Bronx, NY
08-2012

Skills

  • Snow clearing
  • Appliance Repair
  • Drywall Repair
  • Cleaning procedures
  • Light Carpentry
  • Basic Mathematics
  • Time Management
  • Attention to Detail
  • Supply Ordering
  • Building Maintenance
  • Plumbing Repairs
  • Valid Driver's License
  • Safety Management
  • Equipment and System Inspection
  • Lawn and Grounds Maintenance
  • Landscaping and groundskeeping
  • Cleaning and sanitizing
  • Snow Removal

Certification

Cooking certificate

Languages

Spanish
Limited

References

References available upon request.

Timeline

Maintenance Crew Member

Stix Asia
08.2023 - 05.2024

Porter/Concierge/Package Handler

The Visionnaire
05.2018 - 07.2023

Deli/Cashier/Barista

Battery Place Market CO.
05.2016 - 03.2018

Smoothie Maker/barista/cashier

Beans&Greens
01.2015 - 03.2016

Cook/Barback

The Gaf
01.2013 - 12.2014

GED -

Herbert H Lehman High School

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