Jose Martinez
Brooklyn,NY
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my role at Crown Heights Pizza. Expert in cash handling and management, coupled with exceptional customer service skills, led to significant improvements in efficiency and repeat business. Collaborated on projects at Classic Signs & Designs, demonstrating strong teamwork and equipment maintenance abilities. Punctual and honest . Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
5
5
years of professional experience
Work History
Cashier Manager
Crown Heights Pizza
2020.01 - 2024.07
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
Welder Assistant
Classic Signs & Designs
2019.02 - 2021.01
- Streamlined workflow processes with a proactive approach toward identifying potential issues before they escalated into significant problems.
- Reduced downtime and delays with proper set-up of welding machines and tools according to job specifications.
- Collaborated effectively with team members on large-scale projects to achieve successful completion within budget parameters.
Education
Associate of Science - Information Technology
Guttman Community College
Manhattan, NY06.2023
High School Diploma -
City Polytechnic High School of Engineering
Brooklyn, NY06.2021
Skills
- Customer Service
- Cash handling and management
- Cash handling expertise
- Cash Register Operation
- Customer Complaint Resolution
- Equipment Maintenance
Languages
Spanish
Native or Bilingual
Timeline
Cashier Manager
Crown Heights Pizza
2020.01 - 2024.07
Welder Assistant
Classic Signs & Designs
2019.02 - 2021.01
Associate of Science - Information Technology
Guttman Community College
High School Diploma -
City Polytechnic High School of Engineering
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