Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jose Martinez

East Haven

Summary

A seasoned Operations Manager with a proven track record at Wired Communications LLC, I excel in enhancing operational efficiency and customer satisfaction. Leveraging skills in operations management and team leadership, I've successfully empowered teams, streamlined processes, and achieved significant performance improvements. My approach combines problem-solving with robust customer service, driving accountability and fostering positive relationships.

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

19
19
years of professional experience

Work History

Operations Manager

Wired Communications Llc
09.2020 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Field Supervisor

Triwire Communications Llc
01.2012 - 09.2020
  • Monitored employee performance for compliance with regulations and policies.
  • Supervised field operations teams to complete projects within established timelines.
  • Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
  • Resolved customer complaints to maintain satisfaction and loyalty.
  • Presented weekly and monthly performance reports to demonstrate team progress.
  • Met with customers to resolve issues and build productive relationships.
  • Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.

Supervisor of Operations

Direct TV
06.2006 - 01.2012
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.

Education

BBA - Accounting

Interamerican University
Puerto Rico

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service

Languages

Spanish
Native or Bilingual

Timeline

Operations Manager

Wired Communications Llc
09.2020 - Current

Field Supervisor

Triwire Communications Llc
01.2012 - 09.2020

Supervisor of Operations

Direct TV
06.2006 - 01.2012

BBA - Accounting

Interamerican University

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Jose Martinez