Jose Martinez
Los Angeles,CA
Summary
Dynamic manager with proven expertise at Wingstop in enhancing customer satisfaction and optimizing inventory management. Skilled in team leadership and complex problem-solving, I successfully resolved conflicts and mentored staff, contributing to a productive work environment. Committed to achieving operational excellence while controlling costs to boost profitability.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Culinary professional known for high standards and exceptional results in kitchen. Extensive experience in preparing and presenting diverse dishes. Strong focus on team collaboration and flexibility, ensuring consistent quality and innovation in every meal.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager-Cashier-cook
Wingstop
11.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Manager
Wendys Old Fashion Hamburgers
01.2022 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
Education
GED -
Instituto Nacional De Ozatlan
Ozatlan, Usulutan, El Salvador12-2015
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Sales management
- Product management
Certification
- CPM - Certified Professional Manager
- food Handler certificate of completion
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Manager-Cashier-cook
Wingstop
11.2024 - Current
Manager
Wendys Old Fashion Hamburgers
01.2022 - 11.2024
GED -
Instituto Nacional De Ozatlan
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