Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
Generic

Jose Martinez

San Antonio,Tx

Summary

Dynamic and results-driven professional with extensive experience as Flagship/District General Manager at Paradies Lagardere. Proven expertise in P&L management and staff development, successfully enhancing operational efficiency and profitability. Adept at building strong vendor relationships and leading high-performing teams to exceed business objectives while maintaining exceptional quality standards.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Flagship General Manager

Paradies Lagardere
02.2020 - Current
  • Company Overview: Paradies Lagardere – San Antonio Airport Terminal A and B
  • Built and maintained relationships with vendors and suppliers.
  • Recruited team members to maintain adequate staffing levels.
  • Provided coaching and mentoring support for employees at all levels of the organization.
  • Managed profit goals against budget and prior year, keeping controllable costs within budget.
  • Developed strategies to improve operational efficiency, reduce costs and maximize profitability.
  • Assessed team member performance through formal reviews leading to promotions or terminations as necessary.
  • Used computerized inventory system to plan and manage adequate inventory levels.
  • Executed sales and operational activities, producing results that met or exceeded business plan.
  • Provided clear direction and set priorities for accomplishing desired actions and results.
  • Recruited team members for maintaining adequate staffing levels according to projected sales.
  • Managed company assets by maintaining clean and fully equipped establishments with properly working equipment.
  • Oversaw budgeting activities, monitored expenses and analyzed variances from plan.
  • Reviewed financial statements, sales reports, and other performance data to measure productivity.
  • Paradies Lagardere – San Antonio Airport Terminal A and B

Merit Coffee General Manager and Beer Code General Manager

Paradies Lagardere
11.2020 - Current
  • Company Overview: Paradies Lagardere- San Antonio, Airport Main terminal
  • A new restaurant opened inside the airport terminal oversaw installation of equipment and hired new staff.
  • Develop and Train FOH and BOH for daily and long-term success.
  • Established Merit Coffee operating cost by accurate produce, food to meet and exceed budgets.
  • Develop daily PPA and LBW goals to help improve daily check averages and provide guests with better dining experience.
  • Reduce operating costs by following a strict declining budget and understanding the budgets created by Merit corporation.
  • Help develop team moral by holding the team to a higher accountability and providing respect to all employees to create a better workplace that will help enhance the guest experience and the overall success of Paradies Lagardere.
  • Involved in creating a schedule for over 40 employees with in and out times to better help with labor. Create a daily game plan so the daily schedule matches with the personnel.
  • The only restaurant operates inside the airport during COVID with minimal staff.
  • Moved into New General Manager Position with Beer Code to help increase productivity and revenue for Paradies Lagardere.
  • Paradies Lagardere- San Antonio, Airport Main terminal

General Manager

Ruth Chris
08.2017 - 11.2020
  • Company Overview: Ruth Chris - San Antonio, Texas
  • Develop and Train FOH and BOH for daily and long-term success for a fine dining experience.
  • Reduce operating costs by accurately ordering produce, food, and liquor, beer, and wine ordering to meet and exceed budgets.
  • Develop daily PPA and LBW goals to help improve daily check averages and provide guests with better dining experience.
  • Reduce operating costs by following a strict declining budget and understanding the budgets created by Ruth Chris corporation.
  • Moved to another restaurant to help increase productivity and revenue in a positive direction.
  • Help develop team morale by holding the team to a higher accountability and providing respect to all employees to create a better workplace that will help enhance the guest experience and the overall success of Saltgrass.
  • Involved in creating a schedule for over 60 employees with in and out times to better help with labor. Create a daily game plan so the daily schedule matches with the personnel.
  • Ruth Chris - San Antonio, Texas

Senior Service Manager

Saltgrass Steakhouse
08.2015 - 08.2017
  • Company Overview: Saltgrass Steakhouse- 11745 I-10 West Huebner Oaks, San Antonio, Texas 78230
  • Develop and Train FOH and BOH for daily and long-term success.
  • Reduce operating costs by accurate produce, food, and liquor, beer, and wine ordering in order to meet and exceed budgets.
  • Develop daily PPA and LBW goals to help improve daily check averages and provide guests with a better dining experience.
  • Reduce operating costs by following a strict declining budget and understanding the budgets created by Laundry’s corporation.
  • Help develop team moral by holding the team to a higher accountability and providing respect to all employees to create a better workplace that will help enhance the guest experience and the overall success of Saltgrass.
  • Involved in creating a schedule for over 60 employees with in and out times to better help with labor. Create a daily game plan so the daily schedule matches with the personnel.
  • Saltgrass Steakhouse- 11745 I-10 West Huebner Oaks, San Antonio, Texas 78230

Assistant General Manager

Luby’s Cafeteria
11.2014 - 08.2015
  • Company Overview: Luby’s Cafeteria- 18206 Blanco Road, San Antonio, Texas
  • Develop and train staff both FOH and BOH for daily and long-term success.
  • Reduced operating cost by accurate food ordering and produce ordering in order to meet and exceed budgets.
  • Developed a daily menu to include a variety of items to help improve check averages and enhance the guest experience.
  • Reduced operating cost by following a strict declining budget and understanding the budgets created by Luby’s.
  • Develop team moral to create a better workplace that creates repeated guests and help the overall success of Luby’s.
  • Involved in creating a schedule for over 50 employees with in and out times to better help with labor. Created a daily game plan so the daily schedule matched with the personal.
  • Luby’s Cafeteria- 18206 Blanco Road, San Antonio, Texas

General Manager

Texas Land and Cattle Restaurant
06.2010 - 10.2014
  • Company Overview: Texas Land and Cattle Restaurant-St Mary’s Street River walk, Downtown, San Antonio Texas
  • Took over distressed property, Rebuilt standards and employee morale. Hired new staff to include 3 managers and over 50 staff members.
  • Reduced operating costs by developing declining budgets and teaching the managers systems that would get results in the right way.
  • Reduced operating expenses, Brought level of profitability to 5 year high.
  • Increase in traffic and guest counts by 25% over last year.
  • Developed and trained staff in both the kitchen, Bar and dining room.
  • Recognized for having achieved the highest l. b. w check average and lowest guest complaints versus prior year.
  • Developed budgets and was responsible for reporting on a field p & l weekly.
  • Texas Land and Cattle Restaurant-St Mary’s Street River walk, Downtown, San Antonio Texas

Service Manager - Safety Manager

Darden Restaurants dba Olive Garden
04.2008 - 06.2010
  • Company Overview: Darden Restaurants dba Olive Garden – 15814 Interstate 10 West, San Antonio, Texas
  • Delights each guest by providing 100% guest delight service which results in guests’ loyalty, to include recommending Olive Garden to their friends.
  • Regularly measure and evaluate service levels and standards using guest and employee feedback and develop plans for continuous improvement.
  • Conduct monthly meetings to improve the cleanliness and safety of the restaurant.
  • Darden Restaurants dba Olive Garden – 15814 Interstate 10 West, San Antonio, Texas

Manager Training - Culinary Manager - Sales Manager

Darden Restaurants dba Olive Garden
01.2005 - 03.2008
  • Company Overview: Darden Restaurants dba Olive Garden – 2811 E. Central Texas Expressway, Killeen, Texas
  • 2-week Management Training in Orlando Florida - assisted Management team at the Austin location until position opening in Killeen Texas.
  • Provides leadership for the preparation of fresh, high quality, Italian food.
  • Creates an environment that builds energy, vitality and fun, resulting in excellent food taste and temperature ratings.
  • Continually develops culinary employees’ cooking, food preparation and food safety.
  • Selects, trains and retains highly skilled service-oriented and hospitality focused employees.
  • Conducts and coordinates ongoing training for employees and managers to develop food and beverage product knowledge and sales skills, focusing on food and wine pairing.
  • Killeen Store Received the Diamond Club 2006 Award in the Dallas Division competing with 135 stores exceeding the standards in turnover rate, prior year sales, prior year guest count, and overall guest satisfaction.
  • Assisted with positively affecting the turnover rate from 165% to 65%.
  • Guest satisfaction moved from 75% to 85% while assigned to Killeen.
  • Brought down the waste in Killeen from 18% to 8.2%, company guideline is at 9%.
  • Darden Restaurants dba Olive Garden – 2811 E. Central Texas Expressway, Killeen, Texas

Server - Bartender - Certified Trainer - Line cook

Darden Restaurants dba Olive Garden
02.1999 - 12.2004
  • Company Overview: Darden Restaurants dba Olive Garden – 13730 San Pedro, San Antonio, Texas
  • Responsible for conducting new hire training classes with the assistance of management.
  • Display and conduct a physical count of all alcohol in the restaurant for the purposes of end of month inventory, upholding TABC standards.
  • Offer menu suggestions and deliver attractive, great tasting food to ensure 100% guest satisfaction.
  • Ensure that proper food handling and sanitation procedures are being followed.
  • Prepares attractive great tasting Italian food ensuring that all items on an order were completed and visually appealing.
  • Darden Restaurants dba Olive Garden – 13730 San Pedro, San Antonio, Texas

Education

Highschool Diploma -

Harlingen High School South
05.1994

Skills

  • Leadership and team building
  • Customer Relations management
  • Team leadership
  • Staff training/development
  • Effective leader
  • Staff development
  • Training and coaching
  • Staff motivation
  • Problem resolution
  • Relationship building
  • Inventory control
  • Labor cost controls
  • P&L management
  • Facility management
  • Vendor relationships
  • Quality management
  • Verbal and written communication
  • Expense control
  • Operations oversight
  • Cost reductions
  • Human resources management
  • Performance analysis
  • Budget allocation
  • Risk mitigation
  • Loss prevention

Certification

  • Serve Safe Certified
  • TABC Certified

Languages

Spanish
Native or Bilingual

Personal Information

Title: Flagship/District General Manager

Timeline

Merit Coffee General Manager and Beer Code General Manager

Paradies Lagardere
11.2020 - Current

Flagship General Manager

Paradies Lagardere
02.2020 - Current

General Manager

Ruth Chris
08.2017 - 11.2020

Senior Service Manager

Saltgrass Steakhouse
08.2015 - 08.2017

Assistant General Manager

Luby’s Cafeteria
11.2014 - 08.2015

General Manager

Texas Land and Cattle Restaurant
06.2010 - 10.2014

Service Manager - Safety Manager

Darden Restaurants dba Olive Garden
04.2008 - 06.2010

Manager Training - Culinary Manager - Sales Manager

Darden Restaurants dba Olive Garden
01.2005 - 03.2008

Server - Bartender - Certified Trainer - Line cook

Darden Restaurants dba Olive Garden
02.1999 - 12.2004

Highschool Diploma -

Harlingen High School South

Similar Profiles

CREATE PROFILE
Jose Martinez