JOSE MARTINEZ
El Paso,TX
Summary
Dynamic eBay Seller with strong negotiation skills and a proven track record in listing optimization and inventory management. Successfully increased sales revenue by implementing strategic marketing initiatives and enhancing customer engagement. Experienced in shipping logistics and order fulfillment, ensuring exceptional service and satisfaction at eBay.com. Good customer service
Overview
22
22
years of professional experience
1
1
Certification
Work History
EBay Seller
Ebay.com
08.2023 - Current
- Managed product listings and optimized descriptions to enhance visibility and sales.
- Conducted market research to identify trending products and adjust inventory accordingly.
- Utilized eBay's selling tools to streamline order processing and improve customer satisfaction.
- Developed effective pricing strategies based on competitor analysis to maximize profitability.
- Provided exceptional customer service, resolving inquiries and disputes promptly to maintain positive feedback scores.
- Analyzed sales data regularly to refine marketing strategies and boost overall revenue growth.
- Implemented inventory management techniques to reduce excess stock and minimize holding costs.
- Cultivated loyal repeat customers through personalized outreach efforts such as targeted promotions or follow-up communications after successful transactions.
- Developed strategic marketing initiatives to promote products across various channels, driving increased traffic to the eBay store.
- Diversified product offerings by exploring new niche markets, increasing overall store appeal to a wider range of potential buyers.
- Boosted customer satisfaction by providing excellent service and addressing inquiries promptly.
- Increased sales revenue by regularly updating inventory with popular and in-demand items.
Swing Reach Driver/Shipping and Receiving Associate
Sumitomo Electric
09.2011 - 03.2023
- Operated reach truck to efficiently move and organize inventory within warehouse.
- Conducted regular safety inspections to ensure compliance with operational standards.
- Assisted in training new drivers on equipment operation and safety protocols.
- Coordinated with team members to streamline picking and loading processes.
- Monitored stock levels and reported discrepancies to management promptly.
- Maintained accurate records of inventory movements using warehouse management system.
- Collaborated with supervisors to identify areas for process improvement and efficiency gains.
- Enhanced warehouse efficiency by expertly operating reach trucks and other material handling equipment.
- Streamlined inventory management tasks, ensuring timely replenishment and stock rotation.
- Safely maneuvered in tight spaces, preventing accidents and damage to warehouse property.
- Demonstrated adaptability by learning new technologies quickly for improved performance in managing warehouse systems.
- Assisted in training new operators for safe and effective use of reach trucks in the workplace.
Washer and Folder
Supreme Laundry
09.2006 - 12.2011
- Operated industrial washing machines for optimal fabric care and cleanliness.
- Monitored wash cycles to ensure adherence to quality standards and customer specifications.
- Trained new staff on machine operation and safety protocols to enhance team efficiency.
- Implemented process improvements that reduced cycle times and increased output consistency.
- Collaborated with management to develop effective laundry processing schedules for peak efficiency.
- Maintained clean and hazard-free work areas.
- Maintained a clean and organized work environment, ensuring safety and productivity in the laundry room.
Cashier
Burger King
12.2008 - 06.2010
- Processed customer transactions accurately and efficiently to enhance service speed.
- Managed cash register operations, ensuring accurate cash handling and balancing at shift end.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to comply with health and safety standards.
- Collaborated with team members to optimize workflow during peak hours, improving service delivery.
- Implemented upselling techniques to promote menu items, contributing to overall sales growth.
- Monitored inventory levels of supplies, ensuring availability for daily operations without interruptions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Cashier
Mcdonalds Restaruant
01.2004 - 08.2006
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained clean and organized checkout areas to enhance customer experience.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
GED -
EPCC Community College At Valle Verde
El Paso, TXSkills
- Strong negotiation skills
- Online platforms
- Listing optimization
- Inventory management
- Order fulfillment
- Shipping
- Shipping coordination
- Sales analysis
- Tech-savviness
- Promotion planning
- Customer engagement
- Payment processing
- Product sourcing
- Shipping logistics
Certification
forklift certification and swing reach certification.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
EBay Seller
Ebay.com
08.2023 - Current
Swing Reach Driver/Shipping and Receiving Associate
Sumitomo Electric
09.2011 - 03.2023
Cashier
Burger King
12.2008 - 06.2010
Washer and Folder
Supreme Laundry
09.2006 - 12.2011
Cashier
Mcdonalds Restaruant
01.2004 - 08.2006
GED -
EPCC Community College At Valle Verde