Jose Martinez
Goodyear,AZ
Summary
Leadership-driven criminal justice professional with experience in residential supervision, federal law enforcement training, and operations management. Proven ability to interview, onboard, train, and supervise personnel in high-pressure environments while maintaining safety, accountability, and policy compliance. Background includes academy and field training with the U.S. Border Patrol, frontline leadership at a residential youth treatment facility, and current management-track experience in operations. Recognized for sound judgment, discipline, and ethical decision-making under stress.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager Trainee
Prudential Overall Supply
04.2025 - Current
- Fostered a collaborative work environment by promoting open communication channels among team members.
- Managed multiple projects concurrently, ensuring timely completion within scope and budget parameters.
- Supported the onboarding and training of new hires across production and route operations, reinforcing safety, efficiency, and accountability standards.
- Assisted supervisors with daily operational planning, workforce coordination, and shift coverage in a high-volume service environment.
- Took the initiative in learning logistics, compliance processes, workforce scheduling, and performance management.
- Served as a dependable leadership presence, helping to address personnel issues and maintain operational continuity.
- Assisted with spindle efficiency audits by analyzing labor utilization, workflow, and production accuracy
Border Patrol Agent
US Department of Homeland Security
06.2024 - 02.2025
- Completed intensive federal law enforcement academy training in immigration law, constitutional law, use-of-force policy, firearms safety, defensive tactics, physical fitness, and ethical decision-making.
- Transitioned to the Field Training Program (FTP) under the direct supervision of a certified Field Training Officer (FTO).
- Participated in daily muster briefings, receiving and relaying operational intelligence, assignments, and shift-specific information to ensure continuity across day and night operations.
- Assisted in field enforcement operations, including the apprehension of groups of individuals involved in immigration violations, under direct supervision, and in accordance with federal procedures.
- Participated in a supervised residential enforcement operation, supporting entry, search, and apprehension activities, in coordination with senior agents and partner units.
- Reviewed immigration documentation for validity and asked targeted questions of each individual.
- Assisted with custody, control, and processing of apprehended subjects, following proper legal channels, documentation requirements, and chain-of-custody protocols.
- Supported vehicle and foot patrol operations, including night operations, using terrain features and landmarks to maintain orientation and officer safety.
- Observed and supported vehicle pursuits conducted by senior agents, reinforcing training in pursuit policy, radio communication, and situational awareness.
- Developed proficiency in radio communications, reporting, and adherence to the chain of command in a dynamic operational environment.
- Evaluated continuously on discipline, judgment, teamwork, and decision-making under stress during both the academy and field phases.
Assistant Supervisor
Casa PacifIca Centers For Children & Families
07.2021 - 06.2024
- Selected to assist with staff interviewing, hiring recommendations, and onboarding in a high-risk, residential youth treatment environment.
- Led onboarding and training for new hires, covering behavior management, crisis response, safety procedures, and documentation standards.
- Supervised daily shift operations, ensuring adequate staffing coverage, youth safety, and compliance with state licensing, and organizational requirements.
- Served as senior staff during high-acuity incidents, providing real-time leadership, de-escalation, and decision-making in volatile situations.
- Mentored junior staff, modeling professionalism, emotional regulation, and ethical judgment under pressure.
- Collaborated with clinicians, case managers, and supervisors to support individualized treatment plans and continuity of care.
- Developed and facilitated structured recreational, educational, and life skills programming to promote pro-social behavior among at-risk youth.
- Maintained detailed reports and incident documentation in accordance with legal and organizational standards.
Cable Field Technician
Time Warner Cable/ Spectrum Cable
06.2016 - 06.2019
- Performed independent field service operations for residential customers, managing daily assignments without direct supervision.
- Installed, tested, and troubleshot internet, phone, and television systems, ensuring service reliability and customer satisfaction.
- Diagnosed and resolved technical issues on-site, applying problem-solving skills and sound judgment in varied residential environments.
- Worked directly with customers to explain service issues, provide solutions, and maintain professional communication.
- Followed strict safety procedures, technical standards, and documentation requirements while working in private residences.
- Utilized mobile technology and digital work orders to manage scheduling, reporting, and task completion efficiently.
Education
Bachelor of Arts - Criminal Justice
California State University
Chico, CA06.2021
Associate in Arts - General Studies
Ventura College
Ventura, CA12.2018
Skills
- Personnel interviewing and onboarding
- Team leadership, training, and mentorship
- Crisis management and de-escalation
- Youth supervision and behavioral management
- Ethical decision-making under pressure
- Field operations and officer safety
- Radio communications and reporting
- Surveillance and situational awareness
- Defensive tactics and self-defense
- Policy compliance and documentation
Certification
- CPR Certification
- First Aid Certification
Affiliations
Youth Football Coach — Oxnard, CA
2015–2017
Mentored youth athletes while reinforcing discipline, teamwork, safety standards, and positive conduct during practices and games.
2015–2017
Mentored youth athletes while reinforcing discipline, teamwork, safety standards, and positive conduct during practices and games.
Timeline
Manager Trainee
Prudential Overall Supply
04.2025 - Current
Border Patrol Agent
US Department of Homeland Security
06.2024 - 02.2025
Assistant Supervisor
Casa PacifIca Centers For Children & Families
07.2021 - 06.2024
Cable Field Technician
Time Warner Cable/ Spectrum Cable
06.2016 - 06.2019
Bachelor of Arts - Criminal Justice
California State University
Associate in Arts - General Studies
Ventura College