Jose Martinez
Benton Harbor,MI
Summary
Dedicated Chick-fil-A Team Leader seeking selection for the Field Talent Staff (FTS) program, bringing strong operational leadership, training experience, adaptability, and bilingual communication skills to support new restaurant openings and team development.
Overview
1
1
year of professional experience
Work History
Shift Lead – Back of House
Chick-fil-A
02.2025 - Current
- Serve as a Back of House Shift Lead, leading teams during high-volume shifts while upholding Chick-fil-A brand, food safety, and operational standards
- Primarily close the restaurant, demonstrating full proficiency in proper closing procedures, sanitation, equipment shutdown, and end-of-day readiness
- Coordinate team members across breading, fries, machines, and prep to maintain speed, accuracy, and consistency
- Train and coach new team members, supporting onboarding, skill development, and confidence in fast-paced environments
- Complete ERQA food safety and quality assessments, ensuring compliance with Chick-fil-A operational expectations
- Place food and supply orders for the restaurant, supporting inventory accuracy and uninterrupted operations
- Communicate effectively with Front of House and leadership to adjust staffing and workflow in real time
- Step into any role as needed, leading by example during rushes, understaffed shifts, and closing periods
Education
Associate - Business Administration
Lake Michigan College
Benton Harbor, MI03.2026
Skills
- Team Training & Coaching
- Restaurant Closing/Open
- Food Safety & ERQA Compliance
- Inventory & Ordering
- Crew coordination
- High-Volume Operations
- Adaptability & Travel Readiness
- Bilingual: English & Spanish !!!!! Fluent
Training, Coaching & Brand Standards
- Demonstrated strong commitment to Chick-fil-A operational and brand standards, consistently following Pathway and job aids
- Experienced in training and coaching team members, particularly new hires and closing teams
- Trusted with responsibility during critical shifts, reflecting reliability, accountability, and leadership readiness
FTS Readiness & Fit
- Open to travel-based assignments and adaptable to new restaurant environments
- Comfortable supporting both Company-Operated and Licensed Restaurant operations
- Skilled primarily in Back of House, with strong cross-team communication to support Front of House success
- Passion for Chick-fil-A culture and values, including service, teamwork, purpose-driven work, and continuous improvement!!
Timeline
Shift Lead – Back of House
Chick-fil-A
02.2025 - Current
Associate - Business Administration
Lake Michigan College