JOSE MARTINEZ-ROJAS
Homestead
Summary
Dedicated driver with a strong background in waste management operations. Proven track record in mentoring staff on safety protocols, enhancing teamwork, and optimizing route management. Maintains high standards of safety and service quality while effectively addressing customer needs on-site.
Overview
8
8
years of professional experience
Work History
Operations Supervisor
Coast Waste & Recycling, Inc
Miami
08.2024 - Current
- Managed daily operations by scheduling personnel, assigning tasks, and monitoring progress to meet operational targets.
- Trained and mentored staff on safety protocols and operational procedures to ensure compliance and reduce incidents.
- Collaborated with management to develop training programs for new employees.
- Assisted other departments to achieve organizational goals.
ROLL OFF DRIVER
Coastal Waste & Recycling
Miami
08.2024 - Current
- Navigated challenging terrain and tight spaces with precision, delivering efficient service without compromising safety.
- Adhered to safety protocols, reducing the risk of accidents and maintaining a safe working environment.
- Managed on-site waste disposal at construction sites, ensuring proper material separation for recycling or landfill while adhering to PPE safety protocols.
- Improved customer satisfaction by addressing concerns promptly and delivering professional service during pickups.
- Completed accurate and timely documentation for each job, streamlining record-keeping processes.
- Maintained clean, operational vehicles to support timely task completion and minimize downtime.
OWNER/OPERATOR TRUCK DRIVER
Citrus Transport
Savannah
02.2023 - 08.2024
- Maintained accurate paperwork and logs to ensure compliance with customer records and DOT documentation requirements.
- Minimized safety issues with regular vehicle inspections and proper reporting of any incidents or concerns.
- Complied fully with applicable rules and regulations, including sizes and weights of loads, safe routes, and required break periods.
- Reduced delivery errors and improved customer relations by verifying paperwork prior to departure from distribution center.
- Operated vehicles safely to prevent accidents and minimize delays.
GARBAGE TRUCK DRIVER
CWPM
New London
09.2020 - 01.2022
- Dumped containers completely, ensured customer locations remained clean and free of debris, securely closed containers to maintain clear traffic flow.
- Notified management or dispatcher of service interruptions resulting from blocked containers, closed lots, streets or alleyways and potential safety hazards.
- Communicated customer requests to dispatcher, identified containers needing repair or replacement for timely resolution.
- Communicated with dispatchers concerning delays, unsafe sites and accidents.
- Trained new drivers on safe truck operations and efficient route fulfillment to enhance service quality.
TRUCK DRIVER
F&F DISTRIBUTOR
New London
03.2019 - 07.2020
- Oversaw transportation of dangerous goods, ensuring compliance with safety regulations and achieving zero incidents.
- Executed safe driving practices by adhering to road rules and exercising caution in unfamiliar areas.
- Loaded, balanced and secured product to safely transport goods.
- Maintained contact with supervisor via telephone and radio to ensure timely delivery instructions.
TRUCK DRIVER
Swift Transportation
Phoenix
05.2018 - 03.2019
- Delivered goods and services to customers on time and in excellent condition.
- Optimized delivery routes using GPS, consistently meeting estimated delivery times.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Increased customer satisfaction by effectively resolving issues with knowledgeable and friendly service.
- Built customer relationships using interpersonal, active listening, and inquiry response skills to enhance service experience.
CUSTOMER SERVICE SUPERVISOR
Fiesta Market
New London
02.2018 - 04.2018
- Leveraged knowledge of products and services to resolve complaints and concerns efficiently.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Handled customer inquiries to enhance satisfaction ratings.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Established rapport with customers, managers, and team members to foster a collaborative work environment.
Education
High School Diploma -
Robert E. Fitch High School
Groton, CT07-2014
Skills
- Supply Chain Management
- Logistics Coordination
- Warehouse Operations
- Call Center Operations
- Route Management
- Route Planning
- Delivery Verification
- Safety Compliance
- DOT Compliance
- Safety Management
- Document Management
- Performance Evaluations
- Decision Making
- Work Prioritization
- Employee feedback
- Safe driving practices
Timeline
Operations Supervisor
Coast Waste & Recycling, Inc
08.2024 - Current
ROLL OFF DRIVER
Coastal Waste & Recycling
08.2024 - Current
OWNER/OPERATOR TRUCK DRIVER
Citrus Transport
02.2023 - 08.2024
GARBAGE TRUCK DRIVER
CWPM
09.2020 - 01.2022
TRUCK DRIVER
F&F DISTRIBUTOR
03.2019 - 07.2020
TRUCK DRIVER
Swift Transportation
05.2018 - 03.2019
CUSTOMER SERVICE SUPERVISOR
Fiesta Market
02.2018 - 04.2018
High School Diploma -
Robert E. Fitch High School