Jose Martin Rocha Gomez
Concord
Summary
I'm a results-driven professional with strong experience in field operations, I'm passionate about helping my community and able to work under pressure, detail focused and i will never leave a job until clients satisfactions is guaranteed
Overview
3
3
years of professional experience
Work History
Tech Lead
Pinks Window Cleaning
06.2025 - Current
- Evaluate the property and the work to be done to plan and establish the optimal work methodology, ensuring safety and customer satisfaction.
- Driving a ban to the jobsite fully loaded with equipment
- Organize and give instruction to the team
- Executed routine window cleaning tasks using various tools and equipment for residential and commercial properties.
- Ensured safety protocols were followed during all cleaning operations to minimize risks and maintain compliance.
- Give feed back to the costumer in case we found something wrong and guide them on how to fix it,
IRD Server
1 Hotel San Fransisco
02.2023 - 06.2025
- Great costumer service.
- Ensured efficient and accurate delivery of food and beverage orders, minimizing waiting times and enhancing guest satisfaction.
- Provided versatile customer service across roles including Barista, Bartender, and Server, adapting to the jobsite needs
- Managed minibar operations (restocking, cleaning, charging) and optimized inventory, ensuring product availability and accurate billing.
- Maintained high hygiene standards for all service items, including the disinfection and polishing of silverware and glassware.
- Organized and detail-oriented with a strong work ethic.
Food Runner
Kaori
01.2023 - 07.2023
- Ensured efficient service delivery by promptly transporting food orders, significantly contributing to reduced wait times and a positive guest dining experience.
- Maintained order accuracy and guest satisfaction through meticulous verification of dishes against order documentation, minimizing errors.
- Optimized table turnover by efficiently clearing and resetting tables immediately after guest departure, preparing for new patrons.
- Collaborated effectively with kitchen, bar, and serving staff to ensure seamless coordination and timely fulfillment of guest requests in a fast-paced environment.
- Adhered strictly to hygiene and safety protocols, including proper table sanitization and food handling, to ensure a clean and safe dining area.
Construction Laborer
Karl Frank Company
06.2022 - 07.2022
- Utilized hammers, saws, squares, levels and fastening devices to complete projects.
- Worked independently in demanding environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
Education
Industrial engineer -
Tachis-s Mexico
Skills
- Warehouse management
- Customer Service-oriented
- Analytical thinking
- Task delegation
- Risk assessment
- Operational efficiency
- Production Planning
- Measures and blueprint
- Hand tools
- Project management
- Technical problem solving
- Test-driven development
Languages
Spanish
English
Birth Year
1996
Software
Microsoft office
Interests
- Auto Repair/Restoration
- Avid Reader
- Music
- DIY and Home Improvement
- I enjoy helping others and giving back to the community
- I enjoy cooking for friends and family gatherings
Timeline
Tech Lead
Pinks Window Cleaning
06.2025 - Current
IRD Server
1 Hotel San Fransisco
02.2023 - 06.2025
Food Runner
Kaori
01.2023 - 07.2023
Construction Laborer
Karl Frank Company
06.2022 - 07.2022
Industrial engineer -
Tachis-s Mexico