Jose Mendez
Granada Hilss,CA
Summary
Highly proactive manager with 16 +
years of experience in team leadership in FOOD industry. Background includes sales, management and customer service in fast-paced settings. Flexible, results-oriented Manager offering focused leadership and RESTAURANT operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
20
20
years of professional experience
1
1
Certification
Work History
General Manager
Don Cuco Restaurant
03.2007 - 01.2024
- Managed staff schedules and maintained adequate coverage for all shifts.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Built and leveraged community relationships to drive business and maximize catering programs.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Correctly calculated inventory and ordered appropriate supplies.
- Managed time efficiently in order to complete all tasks within deadlines.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Assistant Manager
El Chaparral Mexican Restuarant
03.2004 - 02.2007
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Worked well in a team setting, providing support and guidance.
- Delivered services to customer locations within specific timeframes.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Established team priorities, maintained schedules and monitored performance.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Purchased food and cultivated strong vendor relationships.
- Managed food inventory effectively, reducing waste and minimizing food costs.
- Trained and managed kitchen personnel and supervised related culinary activity.
- Coordinated with team members to prepare orders on time.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Set up and broke down kitchen for service.
- Maintained a clean and sanitary kitchen environment by adhering to strict health and safety regulations.
Education
GED -
Abram Friedman Occupational Center
Los Angeles, CASkills
- Financial Administration
- Cost Reductions
- Performance Analysis
- Purchasing
- Delegation
- Mind Mapping
- Schedule Management
- Budget Control
- Purchasing and planning
- Team Player
- Customer Service Management
- Staff hiring
Certification
- Health Department
- liquor Certification
Timeline
General Manager
Don Cuco Restaurant
03.2007 - 01.2024
Assistant Manager
El Chaparral Mexican Restuarant
03.2004 - 02.2007
GED -
Abram Friedman Occupational Center
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