Jose Mendoza
Donna,Tx
Summary
I'm a simple man about to be 25 years old. Bean working since child hood for proper development and, reasonable accommodations. Through out years I've been helping elders and siblings to a sear-tin limit. I'm growing up fast and will be happy to be accommodated in a job for the benefit of providing for the family and the company, long term purposes if its possible. All I want is to make myself and my elders proud of what I've become. I will also put best effort in work for good purposes of the company the nation.
Overview
9
9
years of professional experience
Work History
Sales Associate
OREILL'Y AUTO PARTS
05.2024 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Wrapped, boxed and weighed bakery department products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Delivery Driver
Oreilly's Auto Parts
04.2024 - 05.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Verified accuracy of all deliveries against order forms.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
Handy Man
Delta
10.2023 - 12.2023
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Lifted, lowered, and carried packages typically weighing [Number] pounds throughout regular course of delivery.
- Maintained a clean driving record while navigating various routes for efficient deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
Loader and Unloader
McLane Food Service
02.2022 - 11.2023
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
- Ensured timely deliveries by consistently meeting deadlines for loading and unloading tasks.
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
- Facilitated smooth operations by closely collaborating with team members to coordinate loading and unloading processes.
- Increased warehouse organization by sorting incoming shipments and properly storing materials in designated locations.
- Supported warehouse team in maintaining clean workspaces, effectively reducing potential hazards and fostering a positive working atmosphere.
- Lifted and slid packages weighing up to [Number] pounds on conveyor belts to transport items.
- Contributed to inventory management through accurate record-keeping of loaded and unloaded goods.
- Demonstrated adaptability with cross-training in various warehouse roles, providing support where needed during busy periods.
- Performed routine inspections of loading equipment, ensuring its safe operation and reducing the risk of accidents or delays.
- Interacted professionally and regularly with customers, operators, supervisors and other personnel and enhanced business success.
- Reviewed and followed computerized work orders to determine quantities and types of products to be shipped.
- Enhanced overall team performance by sharing knowledge and tips on efficient loading and unloading techniques with fellow employees.
- Collaborated with supervisors to address any discrepancies found during the verification process of incoming shipments.
- Assisted in training new employees on best practices for safely loading and unloading various types of cargo.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Automotive Sales Consultant
Hacienda Ford
04.2022 - 05.2022
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
- Answered telephone and email inquiries from potential customers.
- Assisted clients in financing options, arranging test drives, and completing necessary paperwork for purchases.
- Boosted customer satisfaction by providing personalized consultations and vehicle recommendations.
Cook
Stripes Convenience Store
08.2021 - 03.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Communicated closely with servers to fully understand special orders for customers.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
Sales Associate Specialist
Stripes Gas Station
06.2020 - 02.2022
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
- Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
- Offered exceptional after-sales support to customers, handling inquiries promptly while going above-and-beyond to ensure complete satisfaction.
- Performed regular audits of merchandise displays, ensuring proper pricing, signage, and stock levels were maintained at all times.
- Played a key role in achieving store-wide performance goals through diligent adherence to company standards and commitment to continuous improvement.
- Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
- Collaborated closely with fellow associates on joint projects or tasks to provide seamless service experiences for clientele.
- Assisted management in developing marketing strategies that effectively showcased products and promotions.
- Helped customers complete purchases, locate items, and join reward programs.
- Mentored new hires on best practices in sales techniques, leading to improved overall team performance.
- Exceeded monthly sales targets through effective upselling techniques and consistent follow-ups with clients.
- Boosted average transaction value through effective cross-selling of related products or services.
- Cultivated lasting rapport with repeat customers by remembering their preferences and anticipating their needs during visits.
- Generated new leads by participating in community events and networking opportunities, resulting in higher foot traffic to the store.
- Streamlined inventory management processes by implementing organizational solutions for easier product tracking.
- Enhanced brand presence within the local market by participating in trade shows, exhibitions, and other promotional events.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Utilized upselling techniques to promote additional products and increase sales.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Wrapped, boxed and weighed bakery department products.
Handyman Assistant
Taller Mendoza
01.2015 - 01.2022
- Assisted in painting interior/exterior surfaces for a refreshed appearance that exceeded client expectations.
- Upheld a clean working environment throughout each job site visit, promoting professionalism and respect for clients'' spaces.
- Utilized power tools safely, enabling efficient completion of various construction-related tasks while minimizing risk of injury or damage to property.
- Demonstrated strong problem-solving skills when faced with complex repair challenges, leading to satisfactory results for customers.
- Enhanced the efficiency of repair jobs by maintaining a well-organized workspace and proper inventory of tools and materials.
- Inspected and tested machinery and equipment to diagnose malfunctions.
- Trained customers on how to use, configure and maintain installed equipment.
- Diagnosed problems with electrical systems and rewired components to restore safe flow of electricity.
- Followed safety protocols and best practices for installation, maintenance, or repair work..
- Installed new equipment in multiple customer locations.
- Set up and tested equipment in customer locations.
- Set up ladders and other access equipment.
- Answered customer questions and helped resolve various concerns.
- Disassembled broken, defective, and worn out equipment to aid with repairs.
- Followed safety protocols on job sites.
- Maintained tools and equipment in good working condition.
- Painted walls, ceilings and other surfaces.
- Operated variety of power tools and hand tools.
- Performed basic landscaping tasks, such as mowing, snow plowing, gardening, pulling weeds, and watering lawns for [Number] square foot facility.
- Assembled and installed new furniture for client's living room to improve comfort and and functionality.
- Built and repaired decks, fences and sheds to improve overall appearance of homes.
- Completed repair jobs to restore functionality to electric and plumbing systems.
- Removed and repaired carpet and wood flooring.
Education
High School Diploma -
Donna North High School
Donna, TX05.2018
Skills
- Skill working really hard and pass expectations with out management
- I'm really good hard working citizen , understandable and creative Follow directions and want to go further than basic accommodations
- Assigned jobs and will also help for assistance for good purposes
- Good critical thinker
- Like to be heard and listen to others
Accomplishments
Me as a team member i try to complete all the recruitments and know how to get along with costumers and team employees.
I help out if I can and put my best at work for the fact that i love working and having a job. I tend to be productive and fast for the costumer satisfaction. I like improving every day and having a healthy flexible relationship with management and employees, to go further than expextations.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Sales Associate
OREILL'Y AUTO PARTS
05.2024 - 05.2024
Delivery Driver
Oreilly's Auto Parts
04.2024 - 05.2024
Handy Man
Delta
10.2023 - 12.2023
Automotive Sales Consultant
Hacienda Ford
04.2022 - 05.2022
Loader and Unloader
McLane Food Service
02.2022 - 11.2023
Cook
Stripes Convenience Store
08.2021 - 03.2022
Sales Associate Specialist
Stripes Gas Station
06.2020 - 02.2022
Handyman Assistant
Taller Mendoza
01.2015 - 01.2022
High School Diploma -
Donna North High School