Jose Mendoza
Buda,TX
Summary
Accomplished Branch Manager with a proven track record of driving revenue growth, from $7.28 million to $9.97 million at Cintas, and significantly improving customer satisfaction. Expert in branch operations management and adept at building strong customer relationships. Recognized for outstanding coaching abilities and strategic planning acumen, consistently achieving double-digit earnings growth.
Overview
12
12
years of professional experience
Work History
Branch Manager
Cintas
02.2022 - Current
- Continuously monitored location performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Achieved double digits earnings growth in FY'22, FY'23, and FY'24.
- Double digits internal growth in FY'22 and FY'23.
- Increased revenue from $7.28 million to $9.97 million from FY'22 to FY'24
- Reduced TIRAL to 0 in FY24.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Branch Manager
Cintas
11.2021 - 02.2022
- Fully staffed location during short stint.
- Worked with processing location to improve efficiencies and reduce shortages.
- Helped reduce turnover in service and production.
Operations Manager
Cintas
09.2020 - 11.2021
- Managed Service Leaders and Service Department.
- Reduced at Risk % from 23.05% to 15.96%.
- Member of Executive Leadership Program
- PC winner in FY'21.
- Led one Service Manager to PC in FY'21.
- Oversaw and managed the tuck in of 35K. Kept current Partners at the location and the new Partners from 35K engaged.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Service Manager
Cintas
09.2016 - 09.2020
- Staffing champion from FY'17 to FY'20 with zero open routes during that timeframe.
- Promoted multiple Partners in district to Service Manager, Service Supervisor, and Sales Rep.
- PC Winner in FY'19 and FY'20
- Outstanding Achievement Award in FY'18 and FY'19
- 100 Renewal Club in FY'20
- Pricing Fairness Champion from FY'17 to FY'20 increase stick rate % YOY.
- 100 Renewal Club in FY'20
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Management Trainee
Cintas
01.2016 - 09.2016
- Improved management skills by participating in rigorous training programs and workshops.
- Reduced material costs by doing bulk audits during plant rotation.
- Sold $400 in new business and power added $500 in product during sales rotation.
- Took part in corporate audit and passed during office rotation.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
Service Supervisor
Cintas
11.2013 - 01.2016
- Coached, trained, and developed SSRs by doing route rides and giving feedback.
- In charge of weekly debriefs covering Key Performance Indicators, opportunities, and key initiatives.
- Covered multiple open routes. Increased add/stops, catalog, and trained next SSR taking over the route.
- Responsible for agreements that were expired, delinquent, and 13 to 24 months from expiring.
- Collaborate with Service Management in leading service meetings and contests. Monitor SSR's activity and results through weekly reports, and administer fleet management.
- · Monitor the Customer Request Forms for direct reports and ensure that each customer is responded to within 24 hours.
Store Manager
Abercrombie & Fitch
08.2012 - 11.2013
Education
Bachelor of Science - Biology
Oklahoma Panhandle State University
Goodwell, OK05.2012
Skills
Branch Operations Management
Customer Service
Customer Relationships
Excellent time management skills
Coaching and Mentoring
Sales Acumen
Timeline
Branch Manager
Cintas
02.2022 - Current
Branch Manager
Cintas
11.2021 - 02.2022
Operations Manager
Cintas
09.2020 - 11.2021
Service Manager
Cintas
09.2016 - 09.2020
Management Trainee
Cintas
01.2016 - 09.2016
Service Supervisor
Cintas
11.2013 - 01.2016
Store Manager
Abercrombie & Fitch
08.2012 - 11.2013
Bachelor of Science - Biology
Oklahoma Panhandle State University