Jose Mendoza
Rockwall,TX
Summary
Accomplished at Bank of America, I leveraged strong decision-making and exceptional issue resolution skills to enhance operational efficiency and team performance. Spearheaded quality and risk management initiatives, significantly aligning department goals with corporate objectives. My leadership fostered innovation and a high-performance culture, demonstrating a blend of strategic oversight and motivational prowess.
Offering blend of analytical skills and leadership qualities, eager to learn and grow within dynamic environment. Brings ability to quickly grasp complex financial concepts and regulatory requirements, contributing to development of strategic initiatives. Ready to use and develop problem-solving skills and strategic thinking in [Desired Position] role.
Results-driven management professional with proven track record in leadership and operational strategy. Adept at driving organizational growth and enhancing productivity through effective team collaboration and strategic initiatives. Recognized for adaptability and commitment to achieving high standards and impactful results.
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
13
13
years of professional experience
Work History
Assistant Vice President; Secondary Reviewer
Bank of America
06.2013 - Current
- Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
- Collaborated closely with executive leadership to align department goals with overall company objectives, resulting in stronger organizational cohesion.
- Managed a diverse portfolio of projects, ensuring that each project met established quality standards and delivered expected results on time and within budget.
- Oversaw change management initiatives, ensuring smooth transitions during periods of organizational restructuring or process improvements.
- Managed risk effectively by implementing robust compliance procedures and conducting regular audits of internal controls.
- Enhanced collaboration between team members by implementing innovative communication tools and fostering an open dialogue culture.
- Drove innovation by encouraging creative problem-solving among team members and staying abreast of industry trends and best practices.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Reduced operational risks while organizing data to forecast performance trends.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Consulted with editors to shape story and eliminate any errors.
- Assisted management with identifying skill gaps among reviewers, developing targeted training programs aimed at boosting overall team performance.
- Maintained strict confidentiality with sensitive client information, adhering to industry standards and company policies.
- Identified areas for potential improvements within reviewed materials, providing actionable recommendations to clients.
- Proved successful working within tight deadlines and a fast-paced environment.
Quality Consultant
Bank of America
06.2011 - 06.2013
- Enhanced customer satisfaction through timely resolution of complaints and implementation of corrective actions.
- Determined quality department standards, practices, and procedures.
- Reported production malfunctions to managers and production supervisors.
- Streamlined the auditing process for better efficiency and thoroughness in identifying areas for improvement.
- Increased production efficiency by identifying bottlenecks in the manufacturing process and recommending improvements.
- Established and tracked quality department goals and objectives.
- Recorded, analyzed, and distributed statistical information.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Implemented new quality assurance and customer service standards.
- Performed detailed data analysis to identify trends, uncovering opportunities for further enhancements in product quality or operational efficiencies.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
No Degree -
DePaul University
Chicago, ILHigh School Diploma -
De La Salle Institute
Chicago, ILSkills
- Decision Making & Judgment
- Issue Resolution Skills
- Risk Management
- Policy compliance
- Report Preparation
- Employee Motivation
Accomplishments
- Recognized by Brian Moynihan for complaint resolution and customer satisfaction.
- Department first for maintaining 100% case review quality for an entire year.
Timeline
Assistant Vice President; Secondary Reviewer
Bank of America
06.2013 - Current
Quality Consultant
Bank of America
06.2011 - 06.2013
No Degree -
DePaul University
High School Diploma -
De La Salle Institute