Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jose Mendoza

Niagara Falls

Summary

Talented professional with background in collections and expertise in recovery strategy and repayment plan structuring. Successful in fostering goodwill with customers through professional credit management.

Reliable Collections Specialist adept at operating. History of meeting high productivity, quality and performance standards.

Overview

3
3
years of professional experience

Work History

Cook Manager

McDonald’s
Niagara Falls
01.2024 - 05.2025
  • Oversaw food preparation, production and presentation according to quality standards.
  • Resolved customer complaints in a professional manner while maintaining high standards of service.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Trained new employees to perform duties.

Collections Agent

First Source Advantage
Amherst
03.2022 - 12.2024
  • Recorded information about customers' financial status and collections status efforts.
  • Reviewed accounts to determine payment plan compliance.
  • Contacted customers with delinquent accounts to solicit payment.
  • Answered customer questions regarding account discrepancies or problems.
  • Monitored accounts to identify overdue payments and pursue timely remedies.

Education

Associate Degree in Nursing - Nursing

West Palm Beach College
West Palm Beach, FL
05-2021

Skills

  • Food preparation
  • Menu planning
  • Inventory management
  • Quality control
  • Customer outreach
  • Payment processing
  • Account reconciliation
  • Debt negotiation
  • Customer service
  • Conflict resolution
  • Data entry
  • Account monitoring
  • Financial analysis
  • Time management
  • Effective communication
  • Problem solving
  • Delinquent account management

Languages

English
Professional
Spanish
Full Professional

Timeline

Cook Manager

McDonald’s
01.2024 - 05.2025

Collections Agent

First Source Advantage
03.2022 - 12.2024

Associate Degree in Nursing - Nursing

West Palm Beach College
Jose Mendoza