Jose Mendoza
San Antonio
Summary
Versatile and results-driven professional with a broad range of experience across multiple roles at AT&T, including project coordination, contractor management, and customer service. Seeking to leverage this in-depth organizational knowledge to support the Consumer Technology Experience team in delivering innovative, efficient, and compliant solutions. Adept at managing OSP construction and digital electronics projects, ensuring quality, safety, and customer satisfaction while aligning with AT&T's mission to transform connectivity and elevate user experience.
Overview
26
26
years of professional experience
Work History
OSP Construction Manager
Project Resource Group
03.2024 - Current
- Collaborate with contractors, architects, engineers, and public agencies to complete projects within timeline limitations and budget constraints.
- Approve designs and support network deployment, enhancing connectivity for residential and commercial clients.
- Monitor subcontractor operations and apply effective time, resource, and money management strategies to delivery under-budget project completion.
- Design and manage FTTH job packages, achieving 90% on-time as-built completions by streamlining engineering processes and prioritizing constructible designs.
- Oversee QA/QC for BOM, splice sheets, fiber drawings, and permit drawings, reducing design errors through proactive troubleshooting.
- Monitor construction sites for compliance with safety regulations and adherence to standards to prevent unnecessary risks and prevent wasteful use of resources
- Verify completed projects meet approved time, quality, and cost estimates.
Manager OSP Planning & Engineering
AT&T
01.2020 - 03.2023
- • Planned and designed OSP facilities for projects valued $30,000–$5M, coordinating with utilities to achieve on-time milestones using ARAMIS and AutoCAD.
- Led contract engineers, implementing safety and technical training that reduced errors and improved project efficiency
- Analyzed network infrastructure to resolve complex issues, exceeding client expectations and supporting fiber network expansion.
- Delivered weekly updates to align cross-functional teams, fostering collaboration with utility contractors.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Launched quality assurance practices for each phase of development
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Lead Building Industry Consultant
AT&T
04.2019 - 01.2020
- Developed complete business plans and operational strategies for new business.
- Secured 200+ new revenue accounts in 6 months through strategic negotiations, enhancing AT&T’s fiber network footprint.
- Optimized fiber terminal placements, increasing property value and client satisfaction through expert stakeholder guidance.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
Customer Service Technician
AT&T
01.2008 - 05.2019
- Managed installations and maintenance for a variety of telecom services, including U-verse, T1 circuits, and fiber.
- Facilitated efficient collaboration with contractors to accelerate service recovery.
- Served as a valuable resource to fellow technicians, offering support in troubleshooting complex issues and ensuring operational efficiency.
- Maintained meticulous self-management of timekeeping, MSOC matrix, and truck servicing, reflecting a strong commitment to operational excellence and safety standards.
Sales Service Rep
Cintas
07.2003 - 01.2008
- Successfully managed a designated route to provide top-tier customer service, surpassing sales targets and ensuring high levels of customer satisfaction.
- Demonstrated exceptional communication skills by maintaining regular contact with over 30 customers daily, fostering strong client relationships and driving contract negotiations and renewals.
- Exemplified commitment to safety standards, maintaining a flawless safety record over 5 years without any incidents.
Dock Foreman
Central Freight Lines
02.1999 - 07.2003
- Coordinated 30+ daily truckload schedules, improving logistical efficiency with precise record-keeping.
- Supervised vendor hiring and equipment operations, ensuring timely workflows.
Education
Bachelor’s degree - Supply and Operations Management
Western Governors University
Skills
- OSP Design & FTTH Engineering
- Network Infrastructure Planning ($30K–$5M)
- Quality Assurance/Quality Control (QA/QC)
- AutoCAD, ARAMIS, Microsoft Excel
- Team Leadership & Safety Training
- Construction Drawing & Permit Management
- Vendor Coordination & Contract Negotiation
- Troubleshooting & Network Optimization
- Project Management
- Design and planning
- Excellent customer relations
- Building codes and regulations
- Best building practices
Certifications Training
- TKT II, 04/21
- Aramis, 08/21
- JAM Budgeting Program, 10/22
- Coursera Data Driven Decisions Certification, 07/23
- Coursera Project Management Professional Certification, 12/23
Timeline
OSP Construction Manager
Project Resource Group
03.2024 - Current
Manager OSP Planning & Engineering
AT&T
01.2020 - 03.2023
Lead Building Industry Consultant
AT&T
04.2019 - 01.2020
Customer Service Technician
AT&T
01.2008 - 05.2019
Sales Service Rep
Cintas
07.2003 - 01.2008
Dock Foreman
Central Freight Lines
02.1999 - 07.2003
Bachelor’s degree - Supply and Operations Management
Western Governors University
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