Jose Mendoza

• Act as primary HR contact for employees and managers.
• Developed and implemented HR policies aligned with organizational goals.
• Coach leaders on performance management, conflict resolution, and disciplinary actions.
• Lead and support internal investigations; document findings and recommend compliant resolutions.
• Partner with leadership on workforce planning, engagement, recognition, and retention strategies.
• Oversee onboarding, offboarding, and HR compliance processes.
• Analyze HR metrics and trends to support decision-making.
• Ensure legal compliance and oversee EEOC investigations.
• Develop training sessions and employee handbooks.
• Respond to unemployment claims and employment verification inquiries.
• Oversee disciplinary actions, terminations, and exit interviews.
• Support HR programs, policies, and process improvements that strengthen culture.
• Oversee multi-state payroll processing via ADP.

Key Achievements:

– Reduced onboarding workload by 25%.

– Implemented HRIS workflow automation.

– Delivered harassment training with 100% completion.

– Standardized job descriptions & compensation bands.

– Resolved complex Employee Relation cases with consistent outcomes.

• Effectively communicate HR policies and procedures.
• Administer various benefit programs.
• Supported recruitment, onboarding, benefits, and HR policy guidance.
• Created On-boarding process & presentation for the company.
• Handle documentation compliance with federal and state laws.
• Respond to unemployment claims and employment verification inquiries.
• Oversee disciplinary actions, terminations, and exit interviews.
• Maintain company medical insurance programs, policies, and records ensuring compliance with laws protecting employees.
• Identify opportunities for employee development and retention.
• Review and update HR policies and employee safety handbook.
• Extensive knowledge in employment law, compensation, recruitment, employee relations, safety, and organizational development.
• Proficiency in Human Resources Information Systems (HRIS) and administration of benefits/compensation programs.
• Partnered with leadership on PIPs and culture initiatives.
• Exceptional interpersonal relationship building, coaching, and employee engagement skills.

Key Achievements:

– Built onboarding program improving retention by 20%.

– Improved benefits accuracy through workflow updates.

– Identified cost savings in payroll/benefits reconciliation.

• Providing support to employees and HR staff using Workday.
• Maintain updated knowledge of HR policies in multiple countries.
• Assist in escalations and serve as a point-of-contact for HR issues.
• Manage time and attendance policies and leaves of absence.
• Collaborate on HR actions and assist in problem-solving.
• Managed HR systems (Workday, ServiceNow) for U.S. and LATAM.
• Supported payroll, leave management, and HR reporting.
• Created HR analytics reports to guide workforce decisions.
• Generating regular ad-hoc reports using Workday's reporting tools to extract and analyze HR data to assist on decision making
• Collaborated with IT teams and vendors to troubleshoot technical issues, ensuring smooth functionality and integration between HR systems and other enterprise platforms.
• Analyzed operational data to identify trends and support decision-making processes.
• Developed and implemented process improvements to enhance efficiency in workflow management.
• Collaborated with cross-functional teams to streamline reporting and improve communication channels.
• Led training sessions for new analysts, fostering knowledge sharing and skill development.
• Managed project timelines and deliverables, ensuring alignment with strategic objectives.

Key Achievements:

– Reduced data errors by 30%.

– Supported LATAM HR integrations and bilingual training.

• Provided frontline HR support for a large employee base.
• Managed termination tracker and conducted exit interviews.
• Handled internal audits and tracked employee leave of absence.
• Coordinated interviews, managed candidate travel reimbursement.
• Collaborated with Talent Acquisition for offer packages.
• Managed HRIS updates and reporting via Oracle.
• Conducted exit interviews and provided insights.
• Played a key role in Oracle HRIS maintenance, including database management, system upgrades, and troubleshooting to ensure operational continuity and data security.
• Developed custom reports and analytics in Oracle, providing insightful metrics to support strategic decision-making and address organizational needs.

Key Achievements:

– Improved HR data accuracy and reporting time by 40%.

– Streamlined recruiting coordination processes.

• Recruiting, database maintenance, candidate sourcing.
• Developed training for new employees and conducted interviews.
• Accomplishment: Developed the Invenias database training.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.