Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jose Mendoza-Lira

Denver,CO

Summary

Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to get the job done. Willingness to take on added responsibilities to meet and exceed team and company goals.

Overview

21
21
years of professional experience

Work History

General Labor Worker

Advanced Labor Solutions
05.2018 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Performed general housekeeping and cleaning tasks.
  • Adhered to company policies, safety procedures, and performance standards.
  • Followed instructions and procedures to complete assigned tasks.
  • Loaded and unloaded materials onto trucks and trailers.
  • Moved and cleared debris from work sites to dispose of in designated areas.

Head Laborer

Fishers Pluming
05.2017 - 10.2022
  • Operated heavy equipment to move supplies and machinery.
  • Implemented well-defined instructions to help each crew member understand assignments.
  • Used variety of hand and power tools to complete tasks.
  • Loaded and unloaded materials onto trucks and trailers.
  • Cleaned and maintained tools, equipment and worksites.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Moved and cleared debris from work sites to dispose of in designated areas.
  • Loaded and unloaded materials and equipment onto and off construction sites.
  • Mixed and poured concrete for variety of projects.
  • Installed drywall, siding and other structural components.
  • Dug trenches, backfilled holes and compacted earth to prepare for new construction.

Customer Service Representative

Dish Network Corp
01.2003 - 07.2012
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and provided one call resolution.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Managed over 50 customer calls per day.

Education

High School Diploma -

Emily Griffith Technical College
Denver, CO
03.2002

Skills

  • Trash Collection
  • Company Safety Policies
  • Material Handling
  • Personnel Protection
  • OSHA Safety Guidelines
  • Site Readiness
  • Maintenance Requirements
  • Physical Strength and Stamina
  • Worksite Safety and Maintenance
  • Waste Reduction
  • Safety Violations
  • Credit Card Payment Processing
  • Account Management
  • Conflict Resolution
  • Technical Support
  • Retail Sales Customer Service
  • Typing Proficiency
  • Shipping Procedures Understanding
  • Call Center Operations
  • Refund Processing
  • Maintaining Clean Work Areas
  • Safety Regulations
  • Physical Labor

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

General Labor Worker

Advanced Labor Solutions
05.2018 - Current

Head Laborer

Fishers Pluming
05.2017 - 10.2022

Customer Service Representative

Dish Network Corp
01.2003 - 07.2012

High School Diploma -

Emily Griffith Technical College

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Jose Mendoza-Lira