Jose Meza
Greeley,CO
Summary
Dynamic Warehouse Manager with a proven track record at Aesthetic Flooring, excelling in inventory accuracy and OSHA compliance. Skilled in shipping and receiving, I foster a safe work environment while leveraging strong problem-solving abilities and customer service expertise to enhance operational efficiency and drive team success.
Offering a positive attitude and genuine interest in helping others, ready to thrive in a customer-focused environment. Brings the ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in [Desired Position] role.
Overview
2
2
years of professional experience
Work History
Warehouse Manager
Aesthetic Flooring
03.2025 - 06.2025
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
Customer Service Representative and Detailer
Sunshine Carwash
09.2023 - 03.2024
- Maintained professionalism in high-pressure situations, successfully resolving customer issues and helping reduce negative escalations by 15% over 3 months.
- Resolved customer complaints with patience and empathy, contributing to a 10% increase in positive customer feedback based on post-interaction surveys.
- Efficiently handled escalated calls, reaching a first-call resolution rate of 85%, while balancing company policy with customer satisfaction.
- Responded to customer inquiries about products and services, improving response accuracy and speed, which supported a 20% reduction in average handling time.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
No Degree - Business Management
University of Northern Colorado
Greeley Colorado12-2026
High School Diploma -
Greeley Central Highschool
Greeley Colorado05-2022
Skills
- Shipping and receiving
- Forklift operations
- Warehouse operations
- Inventory and stocking
- Problem-solving
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Languages
Spanish
Native or Bilingual
Timeline
Warehouse Manager
Aesthetic Flooring
03.2025 - 06.2025
Customer Service Representative and Detailer
Sunshine Carwash
09.2023 - 03.2024
No Degree - Business Management
University of Northern Colorado
High School Diploma -
Greeley Central Highschool
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