Jose Miranda
San Diego,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Mission Imprintables
12.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Any Budget Printing And Mailing
08.2019 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Help decide what goods and services best fit there needs
- Making sure customers orders were placed in the right department to complete the order in a timely matter
Customer Service Representative
D.F. Grafix
12.2018 - 08.2019
- Answering customers calls and emails and handling walk customer walk-ins off the street.
- Filling out customers orders using in house software.
- Following orders from data eatery to finished product ensuring a smooth process from start to finish.
Customer Service Representative / Sales
Advertising Edge
11.2012 - 10.2018
- Responsible for all in house accounts and taking orders from sales reps,
- Quoting new jobs and processing new orders and reorders.
- Deciding what services they require.
- Following the orders from start to finish to ensure a seamless experience for the customer and boost the company's bottom line.
G.M. Clerk, Sales, Customer Service
Albertsons Grocery Store
03.1994 - 11.2012
- 10 of my 18 years I was a supervisor of the customer service booth / lobby department.
- Managed between 4-8 associates under my supervision.
- Oversaw departmental sales, ordering products, wrote schedules and processed company paperwork.
- Assisting customers with sales and returns as needed.
Education
High School Diploma -
University City High School
San Diego, CA06.1989
Skills
- Consultative Sales
- Appointment Scheduling
- Complaint Resolution
- Account Updating
- Possess great skills at multi-tasking customers emails and phone calls
- Office Equipment Proficiency
- Punctual and reliable
Languages
English
Full Professional
Timeline
Customer Service Representative
Mission Imprintables
12.2020 - Current
Customer Service Representative
Any Budget Printing And Mailing
08.2019 - 01.2020
Customer Service Representative
D.F. Grafix
12.2018 - 08.2019
Customer Service Representative / Sales
Advertising Edge
11.2012 - 10.2018
G.M. Clerk, Sales, Customer Service
Albertsons Grocery Store
03.1994 - 11.2012
High School Diploma -
University City High School
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