Jose Miranda
North Hollywood,CA
Summary
Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.
Overview
17
17
years of professional experience
1
1
Certification
Work History
PBX Hotel Operator
Petit Ermitage Hotel Valladon LLCC
12.2021 - 11.2023
- Answered a high volume of calls with courteous manner and clear voice to ensure customer's maximum satisfaction
- Processed customer orders and credit cards
- Assisted managers with documentation, bank deposits, and some accounting duties as assigned
- Responsible for visiting and restocking supplies for restaurants.
- Improved response times for guests'' inquiries, ensuring swift resolution of their requests or concerns.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
PBX Operator
Viceroy L'Ermitage Hotel - Beverly Hills (Forbes 5-Star & AAA 5-Diamond)
11.2006 - 10.2020
- Operated the hotel switchboard for all internal and external calls by assisting with questions, properly transferring calls, or take messages when necessary
- Trained new employees for PBX and Front Desk
- Professionally anticipated needs of high-profile clientele (Royal families & Celebrities)
- Communicated guest inquiries cross-departments to personalize experiences
- Documented all guest inquiries or complaints and followed up with designated departments to ensure guest needs are immediately taken care of
- Ensured all wake-up calls and privacy policies were properly followed up with guests
- Efficiently took ownership of guest complains and provided creative service recovery solutions
- Assisted with light accounting tasks
- Responsible for mailing services (incoming and outgoing mail for guests and all departments)
- Responsible for concierge guest reservation duties during their break times.
Education
Associate of Science - Computer And Information Sciences
CLE Computer Letter Education Institute
Los Angeles CA12.2001
Skills
- Microsoft Office (Excel, Word, PowerPoint)
- Opera PMS
- Synaxis
- Alice
- Hotel Software Knowledge
Certification
Microsoft Office Specialists, Computer Education Institute, 2002
Languages
English
Spanish
Timeline
PBX Hotel Operator
Petit Ermitage Hotel Valladon LLCC
12.2021 - 11.2023
PBX Operator
Viceroy L'Ermitage Hotel - Beverly Hills (Forbes 5-Star & AAA 5-Diamond)
11.2006 - 10.2020
Associate of Science - Computer And Information Sciences
CLE Computer Letter Education Institute
Microsoft Office Specialists, Computer Education Institute, 2002
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