JOSE MONDESIR
Coram,NY
Summary
Versatile IT Technician with a strong background in maintaining, fixing, and installing printers. Possesses exceptional troubleshooting skills and the ability to think independently. Ready to tackle faulty hardware, install new assets, and support continuous business operations. Adapts quickly to rapidly changing work situations and employee realities. Known for providing excellent customer service and effective communication. Consistently contributes to the success of technical operations and technological procedures.
Overview
16
16
years of professional experience
Work History
IT-Technician
PRECISION DOCUMENT SOLUTIONS, INC.
06.2017 - Current
- Manage preventative maintenance programs for clients
- Repair, install and update printers, e.g HP, Lexmark, Canon for NYC Health & Hospitals
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Helped to develop and implement a program that is cost efficient by implementing secure print and RightFax.
INDEPENDENT IT-SUPPORT - NETWORK SERVICE
Tri Wire Engineering Solutions
03.2012 - 05.2017
- Installed internet, cable and TV for commercial and residential.
- Provided technical leadership and delivered innovative products and services to address customer specific requirements.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
INDEPENDENT CONSTRUCTION SKILL TRADES HELPER
Self-employeed
01.2009 - 02.2012
- Assisted owners with residential remodeling projects, including carpentry, roofing, plumbing, masonry and tile work
- Ensured optimal work quality and customer service.
- Loaded and unloaded construction materials to prepare for use in construction.
- Followed supervisor instructions to complete tasks on time.
- Used equipment properly to avoid workplace hazards or injuries.
Education
Certified Dialysis Technician -
The Manhattan Institute
NY, NY01.2010
Bachelor of Science in Civil Engineering - undefined
GOC University
01.1997
Skills
- Epic
- Cerner
- Microsoft
- Troubleshooting and diagnostics
- Remote Support
- Technical Support
- Network Troubleshooting
- System performance optimization
- Network configuration
- Troubleshooting and repair
- Installation and maintenance
- Installing equipment
Languages
Haitian Creole
French
Spanish
Timeline
IT-Technician
PRECISION DOCUMENT SOLUTIONS, INC.
06.2017 - Current
INDEPENDENT IT-SUPPORT - NETWORK SERVICE
Tri Wire Engineering Solutions
03.2012 - 05.2017
INDEPENDENT CONSTRUCTION SKILL TRADES HELPER
Self-employeed
01.2009 - 02.2012
Bachelor of Science in Civil Engineering - undefined
GOC University
Certified Dialysis Technician -
The Manhattan Institute
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