Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jose Mondragon

Irvine,CA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience

Work History

Lead Grill Cook

Luna Grill
10.2022 - Current
  • Maintained clean, organized grill stations for hygienic, orderly food preparation.
  • Used cost-saving measures to maximize profits.
  • Utilized problem-solving skills to address customer complaints.
  • Trained new team members on kitchen operations and safety protocols.
  • Verified order accuracy and quality ahead of service to maintain standards.

Assistant Manager

Little Caesars
12.2020 - 08.2021
  • Supervised day-to-day operations to meet performance, quality, and service expectations.
  • Mentored team members to enhance professional development and accountability in the workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Monitored security to protect employees, customers, and property.
  • Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Bachelor of Social Ecology - Criminology

University of California, Irvine
Irvine, CA
06.2025

Skills

  • Closing and Contract Negotiations
  • Financial Forecasting
  • Customer Service
  • Staff Training
  • Employment Law
  • Customer Relationship Management
  • Business Administration

Languages

Spanish
Native or Bilingual

Timeline

Lead Grill Cook

Luna Grill
10.2022 - Current

Assistant Manager

Little Caesars
12.2020 - 08.2021

Bachelor of Social Ecology - Criminology

University of California, Irvine

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Jose Mondragon