Jose Monsalve
4551 Ross Lanier Lane
Summary
Resourceful correctional officer with over four years of experience in safety enforcement and inmate supervision. Known for exceptional communication skills and teamwork, contributing to a secure environment and effective conflict resolution.
Experienced professional committed to maintaining safety and security in correctional facilities. Strong background in emergency response and training new staff, ensuring adherence to protocols and effective incident management.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Correctional Officer
Florida Department Of Corrections
Orlando, FL
05.2020 - Current
- Supervised inmate activities to ensure compliance with facility regulations and safety protocols.
- Conducted regular inspections of cells and common areas to maintain security standards.
- Responded swiftly to emergencies, employing de-escalation techniques to manage conflicts effectively.
- Trained new staff on procedures, safety protocols, and effective communication strategies within the facility.
- Maintained detailed reports on inmate behavior, incidents, and daily operations for management review.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Facilitated effective emergency response drills, preparing staff for potential crises.
- Reduced inmate altercations through proactive conflict resolution strategies.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
Delivery Driver
Amazon Main Gate
Orlando, FL
03.2020 - 05.2020
- Delivered packages efficiently while adhering to safety protocols and traffic regulations.
- Navigated routes using GPS technology to optimize delivery times and minimize delays.
- Maintained accurate records of deliveries, ensuring timely updates in tracking systems.
- Conducted vehicle inspections regularly, ensuring compliance with maintenance standards and safety checks.
- Communicated effectively with customers to provide exceptional service and resolve issues promptly.
Armed Security Supervisor
Osceola Regional Medical Center, HCA
Kissimmee, FL
06.2018 - 03.2020
- Supervised security personnel to ensure adherence to protocols and safety standards.
- Trained new security staff on operational procedures and emergency response techniques.
- Collaborated with hospital administration to develop security policies that enhance patient safety.
- Monitored surveillance systems, responding promptly to incidents and maintaining situational awareness.
- Led daily briefings to communicate updates, reinforce team objectives, and manage incident reporting.
- Coordinated with local law enforcement agencies during critical incidents to ensure effective response strategies.
Security Officer
Universal Studios Orlando
Orlando, FL
06.2017 - 06.2018
- Responded promptly to incidents, facilitating quick resolutions and maintaining order during emergencies.
- Collaborated with team members to enhance communication and streamline security protocols.
- Documented incidents accurately, providing detailed reports for further investigation when needed.
Sales Associate
Navy Exchange
Orlando, FL
11.2015 - 05.2017
- Maintained merchandise displays, adhering to visual standards and promotional guidelines.
- Conducted inventory checks regularly, supporting stock management and availability of products.
- Engaged with customers to resolve inquiries and provide product knowledge effectively.
- Collaborated with team members to achieve sales goals through coordinated efforts and support.
- Monitored store environment for cleanliness and organization, contributing to a welcoming atmosphere.
- Participated in training sessions, gaining knowledge on new products and sales techniques for improved performance.
Education
Associate of Science - Criminal Justice
Valencia College
Orlando, FL04.2018
High School Diploma -
Poinciana Highschool
Kissimmee, FL05.2013
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
- Correctional facility procedures
- Safety and security enforcement
- Contraband seizure
- Weapons training
- Prisoner transport
- CCTV monitoring
- Crisis intervention training
- Gang awareness
- Suicide prevention
- Firearm operations trained
- Search procedures
- Emergency management
- Staff management
- Multitasking
- Excellent communication
- Written communication
- First aid certification
- Customer service
- Time management
- Teamwork and collaboration
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Goal oriented
- Reliable and punctual
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Correctional Officer
Florida Department Of Corrections
05.2020 - Current
Delivery Driver
Amazon Main Gate
03.2020 - 05.2020
Armed Security Supervisor
Osceola Regional Medical Center, HCA
06.2018 - 03.2020
Security Officer
Universal Studios Orlando
06.2017 - 06.2018
Sales Associate
Navy Exchange
11.2015 - 05.2017
Associate of Science - Criminal Justice
Valencia College
High School Diploma -
Poinciana Highschool