Jose Montenegro
Technical Support Engineer
Cartago
Summary
Experienced with troubleshooting complex technical issues to ensure seamless operations. Utilizes strong analytical abilities to diagnose and resolve system problems effectively. Knowledge of customer service principles to provide exceptional user support and maintain high satisfaction levels. Cisco, AWS and PCEP certified with working knowledge in Linux.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
Cisco Technical Support Engineer
Foundever
07.2022 - Current
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
Education
Certificate of Technical Studies - Cisco Networks
Universidad Latina
Heredia 05.2001 -
Skills
Technical troubleshooting
Problem-solving
Teamwork and collaboration
Ticket management
Critical thinking
Committed to continuous learning
Certification
CCNA 200-301
Timeline
AWS CLF-C02
07-2025
CCNA 200-301
04-2025
PCEP - Certified Entry-Level Python Programmer
09-2024
Cisco Technical Support Engineer
Foundever
07.2022 - Current
Certificate of Technical Studies - Cisco Networks
Universidad Latina
05.2001 -
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