JOSE MONTES DE OCA
Anchorage,AK
Summary
Ethical and responsible regardless of position or title
Successful collaboration with area leaders and employees to accomplish company goals
Committed to company policies and regulations
Team builder and contributor
Effective bilingual communicator
Eager learner
Detail oriented
Overview
11
11
years of professional experience
Work History
Armament Technician
US Air Force
05.2021 - Current
- Increased operational readiness through meticulous troubleshooting and repair of aircraft weapon systems.
- Streamlined armament operations by implementing efficient inventory management strategies for tools and equipment.
- Optimized workflow efficiency by streamlining communication channels within the armament department.
- Ensured safety by strictly adhering to technical orders, guidelines, and regulations during the handling of munitions.
Unlicenced Agent
Blue Cross Blue Shield
07.2020 - 10.2020
- Resolved caller issues quickly and thoroughly.
- Managed approximately 30 incoming calls and resolved customer complaints to maintain professional relationships.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Production Line Supervisor
Ozark Mountain Poultry
04.2016 - 08.2019
- Conducted regular performance evaluations, providing constructive feedback to help employees reach their full potential.
- Monitored operations on the floor daily, ensuring adherence to established procedures while troubleshooting any issues that arose during production runs.
- Managed team of 80 production associates, overseeing productive production processes and meeting all deadlines.
Car Detailer
Mark Martin Ford
05.2014 - 03.2016
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
Truck Loader
Nu-Way Cleaners
02.2013 - 03.2014
- Loaded and strapped shipments into place on trucks.
- Maintained a safe working environment by adhering to company safety protocols and conducting regular equipment inspection
- Maintained clean and functional warehouse space throughout 8 hour shifts.
Education
GED -
University of Arkansas Community College
Batesville, AR2013
Skills
- Process Improvement Strategies
- Multidisciplinary Collaboration
- Workforce Training
- Quality Assurance Controls
- Safety Protocols
- Bilingual
References
Available upon request
Timeline
Armament Technician
US Air Force
05.2021 - Current
Unlicenced Agent
Blue Cross Blue Shield
07.2020 - 10.2020
Production Line Supervisor
Ozark Mountain Poultry
04.2016 - 08.2019
Car Detailer
Mark Martin Ford
05.2014 - 03.2016
Truck Loader
Nu-Way Cleaners
02.2013 - 03.2014
GED -
University of Arkansas Community College