Jose Montoya
El Paso,TX
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
18
18
years of professional experience
Work History
Human Resources Plant Manager
Eaton
05.2023 - Current
- Direct responsibility for approximately 602 hourly employees and 150 salary employees and assisting 3 different divisions in the same campus
- Work in special company programs to drive engagement, implement new work areas, and help drive metrics on the operation floor.
- Implemented a pay-for-progression matrix and certification process for entry-level employees.
- Develop and implement a structured attendance policy and points-based guidelines to drive absenteeism from 12% to 0.98% in a period of 6 months.
- Develop, implement, and validate Human resources programs, policies, and initiatives aligned with short and long-term business needs.
- Run quarterly equity analysis to ensure proper compensation is provided to all positions.
- Drive diversity programs to obtain company goals.
- Work with Project Managers to develop and implement new guidelines, SOPs, and procedures with the new facility being built
- Being part of new projects to drive new HR initiatives and develop a new training room and development for all employees. - Coach and provide guidance to managers with any type of work-related issues and/or HR related issues. - Foster a culture in the organization that promotes employee involvement and engagement and a passion for customer excellence. - Work closely with area comptroller to ensure appropriate headcount is met and sustained for company goals. - Work closely with the EHS department to ensure all safety procedures are in place for the safety of all employees
- Working on a better Gemba process to find gaps in certain working areas and come up with solutions to be implemented
- Part of our 5’s community with our Safety team. - Manage and develop the skills of a human resources team to support business initiatives and goals including functional groups
- Provide leadership guidance, feedback, and support.
- Lead the training department with 7 trainers
- Coordinate with supervisors and operations manager to find developing and training needs to coordinate with trainers to implement any new certifications or training needed for assemblers. Ensure our certifications are in compliance for audits
- Ensuring our employees have their e-safety training completed for compliance.
- Coordinate with the human resources team to ensure all employee relations issues are handled properly and that all investigations are conducted and handled in a timely manner. - Empower and support employee engagement committees to improve engagement.
- Liaise with Corporate HR Services to provide the working workforce with greater HR programs accessibility. - Develop, optimize, document, and standardize sustainable processes.
Human Resources Business Partner/HR Manager
XPOLogistics
12.2021 - 05.2023
- HR Business Partner adept at aligning business objectives with those of management and employees throughout designated business units. - Direct responsibility of approximately 1000 hourly employees and 60 salary employees. - FMLA process from start to end
- Maintain FMLA compliance and update Excel spreadsheets for employees on FMLA or LOA
- Working with 3rd party Sedwick and Matrix to make sure FMLA cases are opened and closed properly. - Addressed and anticipated any human resources-related needs
- Specialize in serving as a consultant to management on human resources-related issues. - Work as a business partner with operations for 6 locations in 4 different states, California, Texas, Arizona, and New Mexico
- Proficient in all of these states work labor laws. - Organize and lead weekly or monthly meetings with team members
- Work closely with executive team members to better understand the needs of the company
- Coach, lead, and mentor team members to meet objectives
- Evaluate current team members and identify areas of training improvement. - Provide guidance and interpretation on HR policies and standards
- Develop contracts for new hires, transfers, and promotions
- Improve work relationships between fellow employees and management by working closely to build morale and motivation
- Monitor and evaluate the success of training programs and ensures that training program goals are met. - Evaluate training programs. - Develop new diversity and inclusion programs for the company
- Participate and conduct new focus groups
- Develop new processes for the company and be a lead in those projects. - Created a new onboarding program for an accurate headcount that matches business needs. - Minimized attrition for new hires, about 90% due to onboarding experience. - Develop engagement plans with site leaders to help with building the culture. - Participate in HR investigations and drive full case closure within XPO. - Process I-9 Verification and maintain compliance.
Human Resources Generalist
Amazon-Remote
12.2019 - 12.2021
- Leading, assisting, and coordinating an Operations Team of 5 Area Managers
- Working together with area managers to ensure associates have appropriate training when onboarding with the company. - Direct responsibility of approximately 1200 hourly employees and 18 salary employees. - Made sure all associate’s coachings were given to associates and processed to our adapt system
- Coordinating with Area Managers to get time management, kpi and other various Excel reports so that these managers can carry out and complete their metrics with associates
- Working closely to monitor and investigate any HR-related issues within the operations work area
- Ensuring to have constant communication with Area Managers to get pending tasks done and get updates to be passed on to higher up. - Communicating with managers about current vacant roles that need to be filled and making sure we are interviewing and hiring the appropriate candidates for such positions. - Communicating with our safety team daily so that they can inform us and deliver safety issues or accident reports, to follow up with employees or appropriate departments to either start, update, or finish safety/HR reports
- Making sure that all launch projects are meeting deadlines and coordinating with HR and Operations leadership to update them of timelines and deadlines of such projects. - Coordinate interviews with qualified candidates for current job opening for new Amazon center
- Set up first interview with me, then moving qualified candidates to second interview with higher up and making sure their availability matches the candidate’s availability. - Create SOP’s for new Fulfillment Center pertaining to procedures or guidelines. - Assisted manager’s with excel reports, AA’s timecards, coaching and other HR related responsibilities. - Support associates and managers with routine, day-to-day HR questions, needs, and inquiries, providing world-class service and ensuring you guide our teams to the right resources to ensure a quality and timely solution - Provide HR guidance to site leadership on achieving operational objectives while minimizing engagement impacts - Facilitate Human Resources based training to new personnel in role leadership. - Influence leadership (typically multi-level Operations leaders) during associate-impacting decision making - Participate in HR investigations and drive full case closure within Amazon standard. - Coordinate Amazon appeals as well as participate in state specific unemployment hearings. - Interpret employee engagement data and recommend action items to deliver results - Provide leadership development support to onsite Operations leaders. - Assist and lead Amazon’s performance recognition/management process. - Conduct payroll audits and investigation.
Solutions Specialist/Team Leader
Verizon
03.2016 - 11.2019
- Setting up appointments with company CEO’s, Presidents, or main point of contact, to discuss Verizon’s technology and program software’s
- Had to talk to this key company stakeholders and making sure that our products could meet their needs and give then a solution to their companies’ business needs and how they will be implemented into their companies to be successful. - Following up on sales leads and sales appointments for such companies
- Coordinate sales effort with team members and other departments
- Achieve growth and hitting sales targets by successfully managing and coaching the sales team. - Design and implement a strategic sales plan that expands a company's customer base
- Present sales, revenue and growth reports to sales representatives and see areas of opportunity that could be work on. - Opened and closed store down
- Made sure inventory was counted in every day (receive boxes and distribute items to proper inventory place)
- Assist representatives with side-by-side selling
- Present, promote and sell products/services using solid arguments to existing and prospective customers. - Reach out to customer leads through cold calling
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Achieve agreed-upon sales targets and outcomes within schedule.
Sales Project Manager
National Restaurant Supply
01.2010 - 02.2016
- Launched and new e-commerce website to sell restaurant equipment
- Had to implement multiple software’s with our website (salesforce, chimpemail, chat, crm and inventory system) to make sure our website would process orders correctly and we could attend to customers’ issues, concerns, and any other needs they had. - During the initial phase, I needed to keep constant communication and had to coordinate with our purchasing department to order inventory for our website
- Keeping in touch with our studio company that was helping us launch the website and designing the website with us. - Conducted interviews for new candidates applying for vacant position
- Perform monthly and yearly reviews with current and new employees. - Keep track of sales and pull reports on a weekly basis to see gross profits
- Make decision on what new inventory to add on the website, for customers to have a vast variety of products to choose from
- Write well designed, articulate, product descriptions and web descriptions.
Sergeant/ Personal Administration Manager/HR
United States Marine Corps
11.2005 - 04.2010
- On my first military deployment I oversaw and managed our deployments manifest
- That included tracking and recording 700 Marines itinerary tickets
- Making sure those marines had all their equipment and gear to travel. - Process all payroll for the Unit which consisted of 1000 Marines
- Assisted them with pay issues and ensured all tickets were resolved. - Ensure that all Marines were checked in and out of the unit
- Assisted with new Marine’s orientation
- Helped with any pay defects and assisted with the correction of those issues. - Process corrective action files and disposition for Marines that would get a Non-Judicial Punishment
- Made sure the office was in compliance and ready for inspection Navy inspection
- (Similar to employee relation issues and investigations) - Managed ten Marines and made sure every Marine completed his/her task
- Monthly inspections to update Marines on any changes in protocol and procedures on completing their work
- Keep track of all command activities and train ups and make sure to pass detailed reports to the Commanding officer. - Complete work schedules, manage calendars, and arrange appointments
- Review files, records, and other documents to obtain information to respond to requests
- All of these military duties translated to being HR tasks.
Education
MBA in Business Administration -
University of Phoenix
Phoenix, AZ04.2022
Graduates-Human Resources Management Certification -
University of Phoenix
Phoenix, AZ08.2020
Bachelor of Science (B.S.) Business Administration -
University of Phoenix
Phoenix, AZ12.2018
General Management Certification -
University of Phoenix
Phoenix, AZ07.2017
Skills
- Bilingual (Spanish)
- Sales Force CRM
- Management
- Customer Service
- Magento Interface
- Database Software
- Data Entry
- Email Software
- Microsoft Office Apps
- Google apps and google sheets
- CRM Programs
- Kronos
- UKG Pro
- Survey Systems(Employee Survey Results)
- Success Factors
- ICIMs
Community Work
EPCC, El Paso, TX, Chairman for School Advisory Board
Timeline
Human Resources Plant Manager
Eaton
05.2023 - Current
Human Resources Business Partner/HR Manager
XPOLogistics
12.2021 - 05.2023
Human Resources Generalist
Amazon-Remote
12.2019 - 12.2021
Solutions Specialist/Team Leader
Verizon
03.2016 - 11.2019
Sales Project Manager
National Restaurant Supply
01.2010 - 02.2016
Sergeant/ Personal Administration Manager/HR
United States Marine Corps
11.2005 - 04.2010
MBA in Business Administration -
University of Phoenix
Graduates-Human Resources Management Certification -
University of Phoenix
Bachelor of Science (B.S.) Business Administration -
University of Phoenix
General Management Certification -
University of Phoenix