JOSE MONTOYA
Aliso Viejo,CA
Overview
4
4
years of professional experience
Work History
Premium Sales Consultant
Best Buy, Magnolia Audio and Visual/Pacific Sales Kitchen
Mission Viejo, CA
03.2022 - 07.2023
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Contributed to higher revenue by consistently meeting or exceeding individual sales goals set by management.
- Boosted sales revenue through upselling additional products or services.
- Increased client satisfaction by providing exceptional account management and timely resolution of issues.
- Generated increased revenue through effective lead generation on sales floor and follow up efforts.
Home Theater Expert
Best Buy, Home Theater and Computers
Mission Viejo, CA
03.2021 - 03.2022
- Conducted product demonstrations for clients, resulting in increased understanding of benefits and features.
- Increased sales by developing discovery questions and guiding clients to the proper channels to grow the sale.
- Promoted and sold store loyalty services provided by department.
Customer Experience Coordinator
Marshalls TJX Companies
Laguna Niguel, CA
10.2019 - 03.2021
- Developed new team members into providing exceptional customer service and implemented sales strategies.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Boosted team morale and cohesion through effective leadership and communication strategies.
Cashier
Marshalls TJX Companies
Laguna Niguel, CA
08.2019 - 10.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Promoted store credit card services and loyalty programs.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School - undefined
Aliso Niguel High School
Aliso Viejo, CASkills
- Bilingual
- Consultative Sales
- Leadership
- Active Listening
- Customer Relationship Building
- Excellent communication
Timeline
Premium Sales Consultant
Best Buy, Magnolia Audio and Visual/Pacific Sales Kitchen
03.2022 - 07.2023
Home Theater Expert
Best Buy, Home Theater and Computers
03.2021 - 03.2022
Customer Experience Coordinator
Marshalls TJX Companies
10.2019 - 03.2021
Cashier
Marshalls TJX Companies
08.2019 - 10.2019
High School - undefined
Aliso Niguel High School