Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jose Mora

Davenport,FL

Summary

Proactive individual with experience as Blending Machine Operator. Skilled in pasteurization equipment maintenance and minor repairs. Hardworking employee with customer service, multitasking, mechanical, manufacturing experience and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience

Work History

Blending Lead

Sun Orchard
Haines City, FL
01.2022 - Current
  • Monitored and adjusted blending operations to ensure optimal product quality and efficiency.
  • Maintained accurate records of all production batches, including adjustments made to the blend.
  • Assigned tasks to team members and supervised their daily activities within the blending area.
  • Developed process improvements to increase productivity, reduce waste, and improve safety in the blending area.
  • Ensured pasteurizer was operating according to safety protocols and manufacturer's instructions.
  • Maintained accurate records of pasteurization process, including temperatures, pressures and times.
  • Reviewed existing SOPs for accuracy and updated them as needed.
  • Complied with GMPs, FDA and USDA regulations to produce safe products for consumers.
  • Performed daily inspections of blending equipment to identify any potential issues.
  • Cleaned tanks, hoses, valves, filters and other components as necessary.
  • Operated forklifts safely when loading and unloading drums or totes of ingredients.
  • Assisted in troubleshooting any issues that arose during production runs.
  • Worked closely with Production Supervisor to resolve any problems encountered during production runs.

Lead Machine Operator

Easy Foods
Kissimmee, FL
07.2019 - 12.2021
  • Troubleshot machine malfunctions and performed necessary repairs.
  • Monitored machines for malfunctions or errors during operations.
  • Performed regular preventative maintenance on equipment to minimize downtime.
  • Read blueprints and job orders to determine product specifications and tooling instructions.
  • Maintain records of completed work and production data including volume produced and time required for each task.
  • Load raw materials into machines according to specified measurements.
  • Adjusted machine components to regulate speed, pressure, temperature, and other factors as needed.
  • Troubleshoot malfunctions involving electrical systems, pneumatic systems, hydraulic systems or mechanical systems related to production machines.
  • Trained new employees on how to use machinery properly for their own safety.
  • Coordinated with other departments to ensure smooth flow of work processes and communication.
  • Analyzed data to identify trends in customer needs, product demand or operational efficiency opportunities.
  • Delegated work to staff, setting priorities and goals.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.

Cashier Team Lead

Tommy Hilfiger
Orlando, FL
12.2017 - 07.2019
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Trained new cashiers on proper use of registers and store policies.
  • Maintained accurate records of daily transactions, including deposits and withdrawals.
  • Performed regular reconciliation of cash drawers to ensure accuracy of funds.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.

Customer Service Cashier

Oreganatta
Orlando, FL
06.2016 - 08.2016
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Ordered supplies as needed for the kitchen.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Supervised and trained kitchen staff on proper preparation techniques.
  • Greeted customers and provided friendly customer service.
  • Resolved customer complaints in a professional manner.
  • Organized storage areas for efficient usage of space.
  • Resolved customer complaints regarding food quality or services provided.

Education

High School Diploma -

Freedom High School
Orlando, FL
05-2018

Skills

  • Raw Material Handling
  • Standard Operating Procedures
  • Employee Training
  • Product Testing
  • Operating Systems
  • Machine Learning
  • Cash Register Operation
  • Stock Management
  • Performance Improvement
  • Scheduling
  • Data Analysis
  • Data Entry
  • Customer Relations
  • Inventory Management
  • Microsoft Office
  • Direct Sales
  • Customer Service
  • Problem Resolution
  • High-Energy Attitude
  • Palletizing
  • Forklift Operation
  • Punctual and Reliable
  • Heavy Equipment Operations
  • Inventory Reporting
  • Teamwork and Collaboration
  • Hand Tools Proficiency
  • Mechanical Assembly
  • Machine Operation
  • Hand Tool Use
  • Manufacturing Experience
  • Blueprint Reading
  • Equipment Operation
  • Lockout and Tagout Procedures
  • Bilingual Communication
  • Troubleshooting

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited

Timeline

Blending Lead

Sun Orchard
01.2022 - Current

Lead Machine Operator

Easy Foods
07.2019 - 12.2021

Cashier Team Lead

Tommy Hilfiger
12.2017 - 07.2019

Customer Service Cashier

Oreganatta
06.2016 - 08.2016

High School Diploma -

Freedom High School

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Jose Mora