Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Jose Morales

Jose Morales

Azure Administrator
Lake Mary,FL

Summary

To provide great work ethic and accountability for company's by applying maximum effort, concentration and skills needed to complete all tasks. Skilled Azure Administrator, focused on maximizing client success through effective use of cloud, hybrid, on premise technologies. Top-notch communicator with excellent time management, administrative and customer service skills. Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience
5
5
years of post-secondary education

Work History

Azure Engineer

Infosys Ltd.
, FL
05.2022 - Current
  • Authored clear, concise and complete communications for change, incident, and problem management.
  • Maintained and built VMs for production environments in Azure cloud.
  • Created, updated and maintained Azure security standards and best practices across Azure domain.
  • Planned, researched and designed IAM solutions for SSO, MFA.
  • Worked with developers to integrate resources within projects using Azure and Azure DevOps.
  • Maintained and built VMs and containers through Azure and Azure Kubernetes Services.
  • Tested and deployed scalable and highly available software products.
  • Corrected, modified and upgraded software to improve performance.
  • Developed next generation integration platform for internal applications.
  • Tuned systems to boost performance.

Specialist

LNT Infotech
, India, US
10.2017 - 04.2022
  • Troubleshoot and resolve Windows Server issues
  • Perform discoveries on file servers and migrate data to Nasuni cloud
  • Install, configure, manage iDRACs for Dell servers
  • Support Regional IT as well as users in desktop and application issues
  • Manage Endpoint security for all endpoints, servers and computers with Sophos Central and
  • Sophos products
  • Manage users, groups and domains in Microsoft Office 365, manage migrations
  • Manage emails flow and email security with Mimecast security gateway
  • Build, create and manage Azure VMs and networks in Azure cloud
  • Set up and monitoring for all nodes in Nagios monitoring system.
  • Followed all company policies and procedures to deliver quality work
  • Interpreted clients' needs and introduced services to fit specific requirements.

Office

O, Ambassador
03.2017 - 09.2017
  • Manage tickets via two ticket systems, RAVE and Parature
  • Call customer back within ten-minute SLA
  • Trouble all issues related to Office 365 support
  • Trouble issues with Office 365 products such as SharePoint, OneDrive, Exchange, Office Online,
  • Outlook
  • Configure DNS for domain names including Skype and Auto discover
  • User PowerShell to achieve server-side tasks and commands
  • Apply and explain licensing and billing to customers
  • Configure Hybrid, On premise environments for Exchange email
  • Configure and manage users in admin console and Azure Active Directory.

Sr. Desktop Engineer

Interval International. FL
01.2016 - 02.2017
  • Manage users in Citrix
  • Deploy Citrix XenApp
  • Responsible for end user support applications running on local desktops and terminal servers
  • Primary focus was assisting users out of the country and performing migrations, ie: Colombia, Mexico,
  • Argentina, Singapore
  • Build, test and deploy images to new model computers for hardware refresh and work with server team on GPOs for Windows 10
  • Install and configure Skype for Business and modify proxy settings according to region users were located in
  • Manage Office 365 users
  • Reset password, add to mail groups, assign mailbox permissions, verify
  • DNS
  • Maintain and support remote office servers, ie: file, print, domain controller, app server.

IT Technician

ED&F Man-FL
Miami, FL
08.2015 - 12.2015
  • Install and configure Windows operating system on desktops and servers
  • Install and configure VMWare ESXi, vSphere on HP servers
  • Image desktop computers using Acronis imaging software
  • Active Directory OU and user management using Manage Engine AD Manager
  • Configure system monitoring using Manage Engine OP Manager
  • Rebuild server hardware and migrate to remote data center
  • Provide support to local users and manage incidents using Service Desk ticketing system.

Sr. IT Server Manager

The Heat Group
, FL
04.2014 - 08.2015
  • Manage and respond to IT requests using Track-IT ticketing system and assign highest priority to team members
  • Organize and document best practice solutions for team
  • Create images using Acronis imaging software
  • Responsible for all desktop support issues
  • Manage mobile phones using AirWatch mobile management platform
  • Changing VLAN port configuration on Juniper switches using Network Security manager
  • Active Directory user and group management
  • Build, install, configure and maintain Micros POS systems
  • Responsible for providing event support and requests to all events held at the arena.

Network Administrator

HAVAS MEDIA
Miami, FL
03.2011 - 04.2014
  • In charge of user support and technicians for Miami and Chicago office as well as assist with other
  • US offices
  • In charge of project management related to IT Miami and Chicago
  • Deploy virtual and managing virtual servers using VMWare vSphere client and VirtualBox
  • Configure server roles such as file, print, DHCP, DNS
  • Monitor network and server performance
  • Provide Lotus Notes support such as managing ACLs, quota management, password recovery, set up and configuration, set up desktop preferences such as create local copies on first logon, manage location and connection documents and more
  • Create and manage Lotus Quickr places and work with IBM for server updates and fix packs
  • Work with Avaya phones and system
  • Create and manage extensions and manage voicemail passwords and deleting and recreating
  • Basic knowledge of Aruba wireless access points and controller configuration
  • Work with IT teams in Spain, France, Argentina and other countries on worldwide network issues and troubleshooting
  • Install and configure various media applications such as Donavan Data Systems, Nielson IMS applications, Ibope Media
  • Creating and deploying machine images
  • Manage Active Directory users and computers

Network Analyst

Terra Networks, FL
Miami, FI
06.2008 - 02.2011
  • Responsible for managing L.A., New York, and Miami offices
  • Configuration and support to Lotus Notes email software client side and support with Lotus Notes server
  • Assist in the full functionality of the office network, making sure all the employees have access to all of the resources, and policies were properly assigned
  • Managed Active Directory list with
  • DameWare with full administrative rights
  • Responsible for all hardware, software, and Network support issues within those offices
  • Managed Blackberry server with 37 licensed users as well as managing the cell phone account with AT&T
  • Managed Symantec Endpoint Protection Windows 20003 Server
  • Managed Symantec Ghost Server
  • Deployed custom images to laptops and desktops fully configured
  • Created and managed user voice mails with Avaya Software
  • Responsible for managing and updating content on Terra Networks intranet.

Network Systems Analyst

O, Premier Software
Miami, FL, FI
06.2007 - 06.2008
  • Provide desktop, server, DFlower order system, and network support for 7 flower companies
  • Configure users in Active Directory domain and workgroup environments and create Microsoft
  • Exchange accounts
  • Configure network printers with and without print servers
  • Install Windows and configure Windows XP and Windows 2000 workstations
  • Set-up stations with email using Microsoft Outlook
  • Work with companies such as Broadsmart, Paetec Communications, Earthlink Webhosting, Yahoo small business to resolve company and system wide issues
  • Manage Virtual servers and create image backups of servers.

Help Desk Analyst

Assurant
Miami, FL
02.2006 - 05.2007
  • Provide phone support as well as remote access support for users nationwide
  • Resetting passwords and unlocking accounts in AS/400, Mainframe, NWAdmin, Softerra, Agilstar, and NT user manager
  • Also work with various company applications
  • Create trouble tickets with HP Service Desk Administrator and assign to correct support group when needed
  • Install and configure Lotus Notes, as well as access databases from within Lotus Notes
  • Troubleshooting Conex Secure Client
  • Working with Novell ZENworks client for Windows.

Education

Azure Administrator -

Microsoft Online
Lake Mary, FL
04.2022 - 04.2022

Azure Fundamentals -

Microsoft Online
Lake Mary, FL
02.2021 - 02.2021

Mac OS X OS & Integrations -

Apple Online
Miami, FL
03.2013 - 04.2013

A+ & Network+ -

The Academy
Miami, FL
06.2005 - 05.2006

High School Diploma -

Southwest Senior High School
Miami, FL
01.1998 - 01.2002

Skills

Azure Administrator

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Additional Information

  • Experience with Windows Command Line tools, Powershell, Azure CLI, DOS, Bash.
  • Create and manage Azure VMs, resource groups, virtual networks, disks, backups, storage accounts, security center and alerts, IAM for security roles including RBAC roles, cost management and billing.
  • Create and manage Google Cloud VMs, virtual networks, disks, backups, IAM manager for security access roles, project creation and billing management.
  • Office 365 management including Exchange, Sharepoint, Teams, Office suite, One Drive, MFA and SSO apps.
  • Manage users, sites, passwords and applications with OKTA identity manager with Active Directory integration.
  • Active Directory/Azure Active Directory management including users, groups, group policy, sites and services.
  • Configure and manage Windows OS 7-server 2016 in domain and workgroup environment.
  • Manage and configure server roles and features including DNS, DHCP, File and Print, RD Web, RDP, Active Directory.
  • Antivirus and endpoint management with cloud and on-premise solutions such as Sophos, Symantec, Microsoft Advanced Threat Protection.
  • Configure network devices including, routers, switches access points. Cisco Meraki, Unifi, SonicWall, Barracuda.
  • Mobile device management with Sophos MDM, Microsoft Office 365 MDM, Microsoft Intune.
  • Basic knowledge installing Linux desktop and server versions.
  • Installation, configuration and management of Apple computers and devices.

Timeline

Azure Engineer

Infosys Ltd.
05.2022 - Current

Azure Administrator -

Microsoft Online
04.2022 - 04.2022

Azure Fundamentals -

Microsoft Online
02.2021 - 02.2021

Specialist

LNT Infotech
10.2017 - 04.2022

Office

O, Ambassador
03.2017 - 09.2017

Sr. Desktop Engineer

Interval International. FL
01.2016 - 02.2017

IT Technician

ED&F Man-FL
08.2015 - 12.2015

Sr. IT Server Manager

The Heat Group
04.2014 - 08.2015

Mac OS X OS & Integrations -

Apple Online
03.2013 - 04.2013

Network Administrator

HAVAS MEDIA
03.2011 - 04.2014

Network Analyst

Terra Networks, FL
06.2008 - 02.2011

Network Systems Analyst

O, Premier Software
06.2007 - 06.2008

Help Desk Analyst

Assurant
02.2006 - 05.2007

A+ & Network+ -

The Academy
06.2005 - 05.2006

High School Diploma -

Southwest Senior High School
01.1998 - 01.2002
Jose MoralesAzure Administrator