Jose Morales
Northbrook,IL
Summary
Proven leader and efficient Connect Tech Manager at Abt Electronics, adept in operations management and hardware/software troubleshooting. Excelled in staff training, enhancing team performance by 60%. Skilled in external/internal communication, I streamlined processes, ensuring top-notch quality control. Expertise in expense tracking and performance management, I significantly contributed to operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Connect Tech Manager
Abt Electronics
09.2019 - Current
- Addressed and solved complex issues related to billing, parts, turnaround times and various metrics
- Cross-trained existing employees performance and monitored software and hardware repairs
- Managed communications with multiple manufacturers and vendors as the face of the company
- Produced and created systems to streamline processes and ensure quality control across all technicians in store
- Maintained certifications on different manufactures such as Apple, Microsoft, Lenovo, HP, ASUS and Samsung
- Developed and maintained data server for store usage
Outsource Contractor
Bershirehathawayhs
02.2015 - 09.2019
- Provided technical support and troubleshooting for usage of the MLS Real State System
- Assisted in basic computer and web training for newcomer realtors, going from zero-based knowledge to a 100
- Collected, arranged, and input information into database system to generate potential listings
- Performed software and hardware troubleshooting in multiple Windows and Chrome-based systems
Data Entry Specialist
NGM Office LLC
08.2012 - 07.2014
- Scanned and proofread pharmaceutical documents to keep records of essential organizational information.
- Aided in the translation of Spanish to English documents, along with formatting and digitalizing charts
- Assisted in software troubleshooting across the company, involved with Active Directory
Education
High School Diploma -
Western High School
Davie, FL08.2012
Advanced / Proficient User - French Language And Literature
Alliance Française
Caracas, Venezuela 10.2010
Professional C1/C2 - English-as-a-Second-Language Education
Berlitz Language Centers
Caracas, Venezuela08.2009
Skills
- Staff Training and Development
- Expense Tracking
- Team Leadership
- Operations and Performance Management
- Hardware and Software Troubleshooter
- External and Internal Communicator
- Marketing and Advertisement support
Certification
- Apple Certified GSX Administrator
- HP Partner Administrator and Certified Technician
- Lenovo NGSP Technician and Administrator
- ASUS UCS Technician and Administrator
- Samsung GSPN Technician and Administrator
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
French
Professional Working
Timeline
Connect Tech Manager
Abt Electronics
09.2019 - Current
Outsource Contractor
Bershirehathawayhs
02.2015 - 09.2019
Data Entry Specialist
NGM Office LLC
08.2012 - 07.2014
High School Diploma -
Western High School
Advanced / Proficient User - French Language And Literature
Alliance Française
Professional C1/C2 - English-as-a-Second-Language Education
Berlitz Language Centers
- Apple Certified GSX Administrator
- HP Partner Administrator and Certified Technician
- Lenovo NGSP Technician and Administrator
- ASUS UCS Technician and Administrator
- Samsung GSPN Technician and Administrator
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