Jose Morales
Stamford,USA
Summary
Hardworking employee enthusiastic about learning about equipment management inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
15
15
years of professional experience
Work History
Service Advisor
Lexus of Greenwich
07.2021 - Current
- Developed customer relationships through effective communication and problem resolution.
- Coordinated service appointments, ensuring timely and efficient workflow.
- Analyzed customer needs to recommend appropriate services and products.
- Managed service records and documentation to maintain accuracy and compliance.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Automotive Technician
Lexus Of Greenwich
07.2014 - 07.2021
- Led diagnostic assessments to efficiently identify automotive issues.
- Mentored junior technicians in advanced repair techniques and safety protocols.
- Streamlined workflow processes to enhance service department efficiency.
- Improved customer satisfaction by delivering high-quality vehicle maintenance and repairs.
- Utilized specialized tools for precise engine diagnostics and maintenance.
- Conducted thorough inspections to maintain vehicle safety and performance standards.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Automotive Technician
Toyota of Stamford
12.2012 - 07.2014
- Performed entry level duties ranging from oil changes, tire rotation, tire replacement, wheel balancing, and light tune-ups.
- Used testing equipment to ensure that repairs and maintenance are effective.
Outside Operator
Innis Arden Golf Club
05.2010 - 09.2021
- Responsible for maintaining golf facilities including course and practice areas for private club.
- Regular interaction with members of the club, retrieve their golf equipment, and assist guests with questions about operating facility.
- Schedule tee times for club members and their guest.
- Initially hired as caddy in 2005. Promoted in 2010 based on positive feedback from Club members.
Education
Automotive Technician Certification - undefined
Porter and Chester Institute
Stratford, CT10.2011
High School Diploma - undefined
Darien High School
Darien, CT06.2009
Skills
- Time Management
- High Energy Level
- Fast Learner
- Problem Solving
- Analyzing Information
- Dependable
- Independence
- Organization
- Microsoft Word
- Excel
- Customer service
- Multitasking and organization
- Strong work ethic
- Attention to detail
- Team player mentality
Languages
Spanish
Native or Bilingual
Timeline
Service Advisor
Lexus of Greenwich
07.2021 - Current
Automotive Technician
Lexus Of Greenwich
07.2014 - 07.2021
Automotive Technician
Toyota of Stamford
12.2012 - 07.2014
Outside Operator
Innis Arden Golf Club
05.2010 - 09.2021
Automotive Technician Certification - undefined
Porter and Chester Institute
High School Diploma - undefined
Darien High School
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