Jose Morales
Montpelier,VT
Summary
Eager to provide efficient support to sales and customer service teams. Exceeds prescribed standards in work speed and quality.
Knowledgeable professional with friendly disposition and desire to work hard. Known for outstanding work ethic. Adept at maintaining adherence to strict guidelines and regulation to maintain safety. Increased efficiency by working collaboratively with cross-functional teams to optimize customer service objectives.
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.
Overview
21
21
years of professional experience
2002
2002
years of post-secondary education
Work History
Overnight Stocker
Walmart
Berlin, Vt
06.2021 - 07.2024
- Organized merchandise on shelves for optimal visibility and accessibility.
- Stocked inventory quickly to maintain store presentation standards.
- Assisted in unloading delivery trucks and sorting products efficiently.
- Monitored product expiration dates and removed outdated items promptly.
- Collaborated with team members to ensure timely stock replenishment.
- Maintained a clean and safe work environment in stock areas.
- Communicated effectively with management regarding stock levels and needs.
- Trained new employees on stocking procedures and safety protocols.
- Organized shelves, racks and bins to ensure product availability.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Assessed floor displays to restock merchandise.
- Adhered strictly to safety regulations while handling heavy equipment such as forklifts and pallet jacks.
- Checked expiration dates on all food items to ensure quality control standards were met.
- Operated forklift and pallet jacks to unload trucks and move products throughout the store.
Automotive Technician
Roland's auto mechanic and repair
Brooksville fl, FL
10.2017 - 04.2021
- Diagnosed automotive issues using advanced diagnostic tools and equipment.
- Performed routine maintenance tasks, including oil changes and tire rotations.
- Repaired various vehicle systems, such as brakes and transmissions, efficiently.
- Updated service records accurately to track repairs and maintenance history.
- Performed drive ability tests on vehicles after repairs were completed.
- Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
Senior account manager
Bright View Landscaping And Development
Jacksonville , FL
07.2013 - 08.2017
- Managed client relationships to ensure satisfaction and retention.
- Coordinated cross-functional teams for project delivery and client needs.
- Developed strategic account plans to align with client objectives.
- Conducted regular reviews to assess account performance and client feedback.
- Led contract negotiations to secure favorable terms for clients and company.
- Mentored junior staff in account management best practices and techniques.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Conducted regular meetings with clients to review performance metrics, progress, and future goals.
- Identified opportunities for cross-selling products and services to existing customers.
- Coordinated closely with colleagues across multiple departments when launching new products or services into an existing account base.
- Proactively identified areas of improvement within assigned accounts' operations.
- Cultivated deep knowledge of customer businesses and relationship to company objectives.
Account Manager
West Grove Inc.
Davenport , FL
01.2004 - 03.2012
- Collaborated with sales teams to develop tailored solutions for clients.
- Resolved client issues promptly, maintaining strong partnerships and trust.
- Developed account plans aligning services with client needs and objectives.
- Managed multiple accounts simultaneously while meeting deadlines.
- Prepared monthly financial statements for each account.
- Analyzed market trends to identify opportunities for account growth.
- Provided training and support to junior account managers on best practices.
Education
South Tom's River High
Toms River, NJSkills
- Inventory management
- Visual merchandising
- Forklift operation
- Stock replenishment
- Safety compliance
- Earth mover operator
- Customer service
- Product inspection
- Team collaboration
- Employee training
- Problem solving
- Effective communication
- Adaptability to change
- Attention to detail
- Handheld scanner use
- Customer relationship management
- Equipment operation
- Records management
- Price negotiation
- Teamwork
References
References available upon request.
Timeline
Overnight Stocker
Walmart
06.2021 - 07.2024
Automotive Technician
Roland's auto mechanic and repair
10.2017 - 04.2021
Senior account manager
Bright View Landscaping And Development
07.2013 - 08.2017
Account Manager
West Grove Inc.
01.2004 - 03.2012
South Tom's River High
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