Jose Moreno
Granbury,TX
Summary
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Responsive Customer Service Cashier possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Bringing 5 years of hands-on experience receiving and disbursing money in financial institutions and other establishments. Focused on exceeding expectations and building customer loyalty. Outgoing Customer Service Cashier well-versed in loss prevention techniques and proficient in POS and register systems. Energetic self-starter with outstanding active listening abilities. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Subway
Halidom City, TX
05.2023 - 02.2024
- Assisted customers with locating merchandise within the store.
- Delivered tactful discussions and diplomacy when responding to escalating situations.
- Offered customers carry-out service at completion of transaction.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Greeted customers and provided friendly customer service.
- Adhered to social distancing protocols and wore mask or face shield.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Built and maintained productive relationships with employees.
- Answered phone calls to assist customers with questions and orders.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Greeted customers and responded to informational requests.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Complied with all health and safety regulations while performing job duties.
- Counted and balanced cashier drawers.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Greeted customers promptly and responded to questions.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Processed customer payments quickly and returned exact change and receipts.
- Verified that all coupons were valid prior to processing them into the system.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Reviewed completed work to verify consistency, quality and conformance.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Conducted regular performance reviews to assess individual team member progress.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Maintained a positive work environment that promoted collaboration between team members.
- Maintained positive working relationship with fellow staff and management.
- Assessed company operations for compliance with safety standards.
Stocker
Walmart
Fort Worth, TX
05.2022 - 05.2023
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Updated product labels to reflect accurate pricing.
- Issued supplies, materials and products to team members based on information from requisitions.
- Updated products with new pricing or temporary promotion signs to increase sales.
- Arranged merchandise in an attractive manner to promote sales.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Maintained accurate inventory records through manual systems and and or computerized databases.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Completed documentation related to receiving, stocking, returns and other activities accurately.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Assisted with store displays and window dressing as needed.
- Tracked outgoing orders to provide shipping status to customers.
- Sorted returned merchandise for restocking or disposal.
- Packed boxes for shipment using appropriate packing materials.
- Followed safety procedures when handling hazardous material or dangerous goods.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Replenished items to maintain stock availability.
- Received and processed incoming shipments of merchandise.
- Organized storage areas for efficient use of space.
- Faced products on shelves and displays to meet company policies.
- Placed products on conveyors for final wrapping and shipment.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Packaged items with appropriate materials to prevent damage during shipping.
- Read orders to verify attributes and quantities of merchandise.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Monitored expiration dates of perishable items to ensure freshness.
- Lifted materials of varied weights on regular basis.
- Resolved or assisted in handling routine customer concerns within established guidelines.
- Stamped price tags on merchandise, referring to official price lists.
- Operated forklift and pallet jack to transport heavy loads.
- Operated motorized equipment such as forklifts, pallet jacks or order pickers as required.
- Loaded trucks with outgoing orders according to shipping manifests provided by customers.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Verified pricing accuracy on shelves against invoices from vendors.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
- Palletized merchandise for easy movement to sales floor locations.
- Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
- Stocked shelves with newly arrived products.
- Inspected stock for damage or defects and reported issues to management.
- Ensured that all products were labeled properly before stocking the shelves.
- Maintained a neat, clean and orderly warehouse environment at all times.
Assistant Manager/General Laborer
Studio Moulding
Grand Prairie, TX
09.2019 - 12.2022
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Monitored employee attendance records, timekeeping, and payroll information.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Recruited and trained new employees to meet job requirements.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained up-to-date knowledge of company products and services.
- Managed customer service inquiries and complaints in a timely manner.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Established processes for monitoring customer satisfaction levels.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Developed a system for tracking inventory and ordering supplies as needed.
- Resolved conflicts between team members in an effective manner.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Completed inventory audits to identify losses and project demand.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Assigned work and monitored performance of project personnel.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Answered [10] calls per shift to assist with customer questions and concerns.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Lubricated and cleaned machinery and tools.
- Loaded or unloaded building materials to distribute machinery or tools.
- Cut materials into specified sizes for installation using tile cutters and power saws.
- Measured, marked or recorded openings or distances to construction layout areas.
- Joined, wrapped, sealed and bedded sections of underground pipe and pipe penetrations.
Education
High School Diploma -
Amon Carter Riverside
Fort Worth, TX08-2019
Skills
- Cash Handling
- Customer Complaint Resolution
- Merchandise Restocking
- Payment Collection
- Guest Services
- Customer Service
- Product Merchandising
- Order Coordination
- Customer Satisfaction
- Telephone Management
- Customer Inquiries
- POS System Operation
- Retail Merchandising
Timeline
Customer Service Cashier
Subway
05.2023 - 02.2024
Stocker
Walmart
05.2022 - 05.2023
Assistant Manager/General Laborer
Studio Moulding
09.2019 - 12.2022
High School Diploma -
Amon Carter Riverside