Jose Moreno, Jr
Mercedes,TX
Summary
Experienced in Office Management and Administration for optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
16
16
years of professional experience
Work History
Office Manager
Direct Medical Supply
09.2007 - 01.2024
- Updated reports, managed accounts, and generated reports for company database.
- Managed office operations while scheduling appointments for vendors and DME patients.
- Established workflow processes, monitored daily productivity, and implemented modifications to maintain DME State accreditation.
- Coordinated special projects and managed schedules.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Consulted with healthcare professionals on business decisions.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Organized and updated databases, records and other information resources.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Facilitated business by implementing practical networking techniques.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Coordinated with vendors and suppliers to facilitate timely payments.
Education
High School Diploma -
Weslaco High School
Weslaco, TXSkills
- Contract Administration
- Compliance Monitoring Audit Procedures
- Operations Management
- Inventory Control
- Team Liaison
- Title 19 Medicaid Knowledge and Medicare Coding
- Supply Management
- ACHC DMEPOS Accreditation Knowledge
- Prior Authorization Medical Insurance
Languages
English Spanish Bilingual
Full Professional
Timeline
Office Manager
Direct Medical Supply
09.2007 - 01.2024
High School Diploma -
Weslaco High School
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