Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jose Morillo

Valrico,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth.

Overview

4
4
years of professional experience

Work History

Store Manager

Karma & Energy
Tampa, FL
07.2022 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Performed regular price checks to ensure competitive pricing.
  • Updated POS system with new products and promotional offers.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Organized promotional events to increase product awareness.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Maintained accurate records of employee performance reviews.

Sales Representative

Charter Spectrum
Tampa, FL
09.2021 - 07.2022
  • Provided technical support for customers using the company's products or services.
  • Researched competitors' products, prices, and sales techniques.
  • Created detailed reports on daily, weekly, and monthly sales activity.
  • Negotiated pricing contracts with customers to maximize profits.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Adhered to established policies and procedures when handling customer accounts.
  • Utilized CRM software tools to track progress of each sale cycle stage.
  • Answered inquiries from prospective customers regarding features of products and services offered.

Sales Associate Specialist

REEDS Jewelers Corporate Office
Brandon, FL
11.2019 - 08.2021
  • Provided excellent customer service by responding to customer inquiries and complaints in a timely manner.
  • Assisted customers with product selection, purchase decisions, and payment processing.
  • Generated sales reports to track daily, weekly, and monthly performance metrics.
  • Performed cashier duties such as processing payments, issuing receipts, and handling returns and exchanges.
  • Maintained cleanliness of the store including stocking shelves, setting up displays, and organizing backroom inventory.
  • Consistently met established sales goals while providing exceptional customer service.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

Education

Master of Science - Psychology

Universidad Metropolitana
Caracas, Venezuela
06-2017

Skills

  • Store Operations Oversight
  • Operational Budgeting
  • Revenue Generation
  • Report Generation
  • Promotional Planning
  • Talent Recruitment
  • Operations Management
  • Project Management
  • Payroll Management
  • Sales Promotions
  • Staff Management
  • Policies and Procedures
  • Training and Mentoring
  • Sales Coaching
  • Sales Strategies
  • Sales Expertise
  • Documentation and Reporting
  • Recruitment and Hiring
  • Customer Service
  • Friendly and Positive
  • Sales Professional

Languages

Spanish
Native/ Bilingual
Italian
Limited

Timeline

Store Manager

Karma & Energy
07.2022 - Current

Sales Representative

Charter Spectrum
09.2021 - 07.2022

Sales Associate Specialist

REEDS Jewelers Corporate Office
11.2019 - 08.2021

Master of Science - Psychology

Universidad Metropolitana

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Jose Morillo