Jose Munoz Aguilera
Zapopan, Guadalajara
Summary
Accomplished Customer Service Representative with a strong work ethic and expertise in customer loyalty development. At Ehound, enhanced service delivery and satisfaction through effective communication and conflict resolution. Proven ability to optimize processes and exceed performance metrics, leveraging data entry skills to maintain detailed records and drive customer engagement.
Overview
2023
2023
years of professional experience
Work History
Customer Service Representative
Ehound
- Solar Panel Sales-Cold Call & Outbound
- Documented customer interactions in system, maintaining detailed records for future reference.
- Provided potential customers with solar panel package rates
- Set up installation appointments with techs for solar install
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
Hotel Reservation Specialist
WWA
- Searched for lodging based on customers unique criteria
- Processed hotel reservations and cancellations using property management systems.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Maintained accurate records of bookings, changes, and special requests for guests.
- Monitored inventory levels of rooms to optimize availability and maximize occupancy rates.
- Developed knowledge of local attractions to provide recommendations for guests' stays.
- Streamlined booking processes for improved efficiency, handling high volumes of calls and online bookings.
- Participated in regular meetings with hotel management to discuss performance metrics and areas for improvement within the reservation department.
- Provided exceptional customer service through timely responses to emails, phone calls, chat messages from prospective guests seeking information or assistance with their bookings.
Auto Warranty Sales Representative
04.2022 - 10.2022
- Developed strong product knowledge to effectively address customer inquiries and concerns.
- Collaborated with team members to implement effective sales strategies and techniques.
- Engaged customers through active listening to identify needs and recommend suitable products.
- Participated in training sessions to enhance selling skills and product understanding.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
Education
High School Diploma -
Benito Juarez H.S.
Chicago, IL06-1995
Skills
- Customer service
- Customer loyalty development
- Interpersonal communication skills
- Strong work ethic
- Effective performance in high-pressure situations
- Data entry
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Auto Warranty Sales Representative
04.2022 - 10.2022
Customer Service Representative
Ehound
Hotel Reservation Specialist
WWA
High School Diploma -
Benito Juarez H.S.