Summary
Overview
Work History
Education
Skills
Timeline
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Jose Navarrete

Brownsville,TX

Summary

Dedicated and passionate about work with years of experience on varies positions from entry level job to being hardworking and reliable manager. Willing to work, learn and excel in type of working environment by working effectively and quickly mastering any new skills.

Overview

23
23
years of professional experience

Work History

Manager

Proo Recycling
Brownsville, TX
02.2013 - 11.2023
  • Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
  • Represented the organization at conferences or trade shows as an expert speaker on relevant topics.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Proposed or approved modifications to project plans.
  • Oversaw vendor relationships to foster performance monitoring, issue resolution and statement of work reviews.
  • Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
  • Monitored competitor activities to anticipate changes in the industry landscape and design appropriate response measures.
  • Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.
  • Delegated work to staff, setting priorities and goals.
  • Established effective communication channels between different departments within the organization.
  • Ensured compliance with applicable laws, regulations, policies, and procedures across all business units.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Developed and led process improvements to optimize operations and reduce costs.
  • Analyzed business performance data and forecasted business results for upper management.
  • Led or supported troubleshooting of operational issues to reduce project bottlenecks or delays.
  • Inspected completed work to drive quality, timeliness and company standards.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Performed financial analysis to inform discussions with partners and make strategic decisions.
  • Maintained adequate staffing to meet objectives within budget.
  • Worked cross-functionally with marketing, sales and finance departments.
  • Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
  • Led project scope development to deliver final products that meet business needs.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Developed business plans to incorporate growth, modernization and cost structure improvement.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated with others to discuss new opportunities.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Answered [Number] calls per shift to assist with customer questions and concerns.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Delivered products to customer locations on time.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Freelance Sales

Self Employed Services
Brownsville , TX
10.2012 - 12.2014
  • Sells of recycle plastics domestic and overseas.
  • Delivered products to customer locations on time.
  • Collaborated with others to discuss new opportunities.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked with cross-functional teams to achieve goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.

Store Manager

Cricket Wireless
Brownsville, TX
01.2011 - 11.2011
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Created weekly work schedules for store personnel.
  • Organized promotional events to increase product awareness.
  • Established customer service standards and monitored staff compliance.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Planned special promotions or discounts based on market trends.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Ensured compliance with safety regulations and company policies.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Resolved customer complaints in a timely manner.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Conducted daily store operations, including opening and closing procedures and cash handling.

Store Manager

Pocket Communications
Brownsville, TX
03.2010 - 12.2010
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Created weekly work schedules for store personnel.
  • Organized promotional events to increase product awareness.
  • Established customer service standards and monitored staff compliance.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Assessed operational efficiency of the store's departments.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Resolved customer complaints in a timely manner.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Monitored inventory levels and placed orders to restock shelves.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Developed strategies to maximize sales and profitability.
  • Maintained accurate records of employee performance reviews.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Identified needs of customers promptly and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Understood and followed oral and written directions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Assistant Manager

Pocket Communications
Brownsville, TX
10.2009 - 03.2010
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Communicated regularly with customers to gain insights into their needs.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Assigned work and monitored performance of project personnel.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Ensured compliance with safety regulations and company policies.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Established processes for monitoring customer satisfaction levels.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Completed inventory audits to identify losses and project demand.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Delegated work to staff, setting priorities and goals.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Managed customer service inquiries and complaints in a timely manner.
  • Served as a liaison between staff members and senior management personnel.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Implemented new procedures or systems to improve efficiency within the organization.
  • Enforced company policies and procedures to strengthen operational standards across departments.

Sales Representative

Pocket Communications
Brownsville, TX
02.2008 - 10.2009
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Contacted new and existing customers to outline benefits of products.
  • Adhered to company initiatives and achieved established goals.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Developed key customer relationships to increase sales.
  • Demonstrated product features to align with customer needs.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Adhered to established policies and procedures when handling customer accounts.
  • Identified opportunities for cross-selling additional products and services.
  • Generated new sales leads through cold calling and networking activities.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Computed purchases and received and processed cash or credit payment.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Greeted customers to determine wants or needs.
  • Recommended, selected and located merchandise based on customer desires.

Call Center Representative

Convergys
Brownsville, TX
03.2005 - 02.2008
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Promoted available products and services to customers during service, account management and order calls.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Identified opportunities to improve policies and procedures related to customer service operations.
  • Contacted customers about potential service upgrades, new [Type] services and account changes.
  • Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Election Clerk

Cameron County Elections Department
Brownsville, TX
06.2003 - 12.2004
  • Prepared ordinances, resolutions and proclamations to be executed, recorded, archived and distributed.
  • Ensured that all security procedures were followed during the election process.
  • Conducted pre-election testing of voting machines, including programming memory cards for use in elections.
  • Managed communications between poll workers, supervisors, local government officials, and the public regarding election processes and procedures.
  • Assembled photographs with printed license information to produce completed documents.
  • Stocked counters with forms, film and license supplies to maintain inventory levels.
  • Created and distributed voter information materials to ensure compliance with state laws and regulations.

Work Study Student

University Of Texas At Brownsville
Brownsville, TX
08.2001 - 12.2002
  • Copied, sorted and filed records of office activities and business transactions.
  • Typed, formatted and edited correspondence and other documents.
  • Organized office to keep space welcoming and professional.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Greeted visitors warmly in a professional manner while providing assistance when needed.
  • Employed organization and multitasking functions to comply with due dates and deadlines.
  • Supported the administrative team by completing data entry tasks accurately and efficiently.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Participated in special projects assigned by supervisors related to department objectives.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Assisted in day-to-day maintenance and responsibilities to facilitate operations of assigned department.

Fast Food Worker

Great Steak & Potato
Brownsville, TX
06.2000 - 07.2001
  • Provided quality customer service by adhering to company policies and procedures.
  • Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Completed side tasks by restocking condiments and cleaning refrigerators.
  • Promoted food items, beverages and desserts to increase sales.
  • Monitored kitchen equipment such as fryers and ovens to ensure proper functioning and safety compliance.
  • Operated grills, deep fryers and griddles safely to avoid accidents or injury.
  • Kept customer and food preparation areas clean and well-organized.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Answered customer questions about food preparation, responding to ingredient and allergen concerns.
  • Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
  • Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
  • Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
  • Ensured that all food products were prepared fresh daily and stored properly.
  • Operated cash register to process customer payments accurately and efficiently.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Adhered to company policies regarding attendance and punctuality.

Education

High School Diploma -

James Pace Hight School
Brownsville, TX
05-2001

Skills

  • Business Administration
  • Strategic Planning
  • Financial Management
  • Customer Relationship Management (CRM)
  • Verbal and Written Communication
  • Business Planning
  • Negotiation

Timeline

Manager

Proo Recycling
02.2013 - 11.2023

Freelance Sales

Self Employed Services
10.2012 - 12.2014

Store Manager

Cricket Wireless
01.2011 - 11.2011

Store Manager

Pocket Communications
03.2010 - 12.2010

Assistant Manager

Pocket Communications
10.2009 - 03.2010

Sales Representative

Pocket Communications
02.2008 - 10.2009

Call Center Representative

Convergys
03.2005 - 02.2008

Election Clerk

Cameron County Elections Department
06.2003 - 12.2004

Work Study Student

University Of Texas At Brownsville
08.2001 - 12.2002

Fast Food Worker

Great Steak & Potato
06.2000 - 07.2001

High School Diploma -

James Pace Hight School

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Jose Navarrete