Jose Nevarez
Dallas,TX
Summary
Versatile and results-driven HR professional with extensive experience, adept in bilingual communication and Microsoft Excel. Excelled in enhancing employee relations, streamlining HR processes, and boosting staff productivity through targeted training programs. Proven track record in implementing effective recruitment strategies and improving operational efficiencies, demonstrating a strong blend of analytical and interpersonal skills.
Overview
10
10
years of professional experience
Work History
Office/HR Manager
Kruger Family Industries
Arlington, Texas
01.2023 - 12.2024
- Invoices, payroll, account reconciliations, financial reporting, human resources duties, safety management and compliance, and managing and training staff members.
- Advised leadership and personnel on driving HR policies, union negotiations, and business strategy implementation.
- Recruited new employees and built relationships, driving visibility. Created job postings, tracked applicants and maintained applicant database.
- Prepared presentations to company executives regarding employee performance and retention trends.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Handled employee discipline and termination to address policy infractions.
- Developed employee orientation and training programs for new hires.
- Scheduled meetings with employees to address concerns and grievances.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Researched industry trends to inform compensation and performance strategies.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Conducted background checks and reference checks of prospective employees.
- Managed compensation, insurance and vacation days within employee benefits programs.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
Human Resources Manager
Orlandos & Caprock Enterprises
Lubbock, Texas
01.2020 - 01.2023
- Coordinate and oversee all hiring, including, but not limited to, recruiting, onboarding, and training.
- Scheduling, payroll, management of certifications, and all other daily office operations.
- Developed and implemented a comprehensive employee relations program that improved employee satisfaction.
- Conducted background checks and reference checks of prospective employees.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Used data and analytics to improve company processes for recruitment, selection and onboarding.
- Identified operational weaknesses to improve or innovate people, programs and processes.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Created job postings, tracked applicants and maintained applicant database.
Office Manager
Lopez Paint & Body
Lubbock, Texas
01.2019 - 08.2019
- Coordinate with various insurance companies, customers, parts companies and more in order to provide the fastest and most effective service
- Developed and implemented a system to track and monitor customer inquiries, resulting in faster response times
- Developed and implemented a document control system that improved accuracy and compliance with regulations
Training Manager
Crunch Fitness
New York City, New York
06.2017 - 12.2018
- Managed training and scheduling for all new employees, as well as implemented strategies to maximize safety.
- Coordinated with clients and their trainers in order to facilitate desired programs and results.
- Discovered and implemented new learning techniques and industry best practices to drive learning through professional training.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Monitored training costs to maintain training budget.
- Conducted needs assessments using variety of methods to identify and prioritize developmental needs.
- Sought and implemented continuous improvements by encouraging team to leverage new digital tools.
Intern Manager
1776 Ventures
Washington D.C., DC
08.2016 - 05.2017
- Coordinate resources and personnel to associated businesses in order to help facilitate company goals.
- Implemented quality control measures to uphold company standards.
- Planned daily activities for internship program.
- Maintained detailed records of each intern's progress and accomplishments during their placement.
- Recruited and trained new employees to meet job requirements.
- Developed relationships with local universities to promote internship programs within the organization.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
- Advised supervisors on best practices for managing interns, including setting expectations, providing feedback, and evaluating performance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Conducted exit interviews with departing interns to assess overall experience and gain insight into areas needing improvement.
- Created presentations and materials used by HR teams at recruiting events that promoted the organization's internship offerings.
Bilingual Customer Service Representative
Custom Teleconnect Inc.
Lubbock, TX
08.2014 - 05.2016
- Developed customer service scripts to ensure consistent customer service across all customer service channels.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Identified and analyzed multilingual customer needs to drive high satisfaction, growth and retention of business.
- Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
- Took ownership of each call by listening attentively to understand individual needs.
- Leveraged multilingual skills to review, record and organize written data from variety of sources.
- Displayed patience and understanding when dealing with difficult situations.
- Maintained an up-to-date knowledge of company's products and services to ensure accuracy when responding to customer inquiries.
- Analyzed customer service data to identify and address customer service issues, resulting in an improved customer experience.
Education
Bachelor of Arts - Political Science
Texas Tech University
05-2025
Some College (No Degree) - Business
New York University
New York, NYSkills
- Bilingual
- Microsoft Excel
- ERP systems
- OSHA 10
- Customer service
- Aloha, POS
- Multitasking
- Social media
- Inventory Management
- Marketing
- Payroll
- Comp and Benefits Admin
- Scheduling
- HR Metrics
- Employee Relations
- Safety
- Unemployment claims management
- Career development
- Background checks
- Exit interviews
- HR policies and procedures
- Human resources operations
- Recruitment life cycle
- Payroll administration
- Employee handbook development
- Microsoft office and docusign
- Staff management
- Policy enforcement
- Benefits administration
- Internal communications
- Records management
- Training and mentoring
- Policy making and enforcement
- Legal compliance
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Office/HR Manager
Kruger Family Industries
01.2023 - 12.2024
Human Resources Manager
Orlandos & Caprock Enterprises
01.2020 - 01.2023
Office Manager
Lopez Paint & Body
01.2019 - 08.2019
Training Manager
Crunch Fitness
06.2017 - 12.2018
Intern Manager
1776 Ventures
08.2016 - 05.2017
Bilingual Customer Service Representative
Custom Teleconnect Inc.
08.2014 - 05.2016
Bachelor of Arts - Political Science
Texas Tech University
Some College (No Degree) - Business
New York University
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