Jose Nicanor Barona
Anaheim,CA
Summary
Self-motivated Front desk Agent who is highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Marriott
Anaheim, CA
04.2021 - Current
- Greeted guests upon arrival, answered inquiries and, provided information about hotel services.
- Checked in guests using established procedures, verified guest identification and credit card information.
- Assisted with luggage storage and transportation when requested by guests.
- Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers.
- Provided excellent customer service to ensure a positive experience for all hotel patrons.
- Ensured front desk area was well stocked with supplies such as stationary and brochures at all times.
- Handled incoming mail and faxes; distributed appropriately within the organization.
- Processed group reservations according to standard operating procedures.
- Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.
- Assisted other departments in resolving customer issues quickly and efficiently whenever needed.
- Proficient in Opera and Lightspeed Operating system.
Program Coordinator
YMCA Of Greater Indianapolis
Anaheim
08.2018 - 03.2021
- Served as a liaison between external organizations and partners involved in delivering programming services.
- Developed and implemented program activities according to established goals and state goals.
- Coordinated meetings with stakeholders to ensure effective implementation of program initiatives and board members.
- Became proficient in Microsoft Office.
- Prepared reports on progress towards program goals for management review.
- Facilitated communication between team members by organizing regular meetings and conference calls.
Education
High School Diploma -
Magnolia High School
Anaheim, CA05-2015
Skills
- Project Management
- File Organization
- Correspondence typing
- Inventory Control
- Customer Service
- Cash Handling
- Office Organization
- Administrative Support
- Guest Relations
- Problem-solving skills
- Customer assistance and interaction
- Fluent in Spanish and English
Languages
English
Professional
Spanish
Professional
Timeline
Front Desk Receptionist
Marriott
04.2021 - Current
Program Coordinator
YMCA Of Greater Indianapolis
08.2018 - 03.2021
High School Diploma -
Magnolia High School