Jose Nieves
Kissimmee,Florida
Summary
Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations.
Overview
2
2
years of professional experience
Work History
Crew Member Team Leader
McDonald's Restaurant
1305 E Oceola Parkway
06.2021 - Current
- Quickly and efficiently resolved complaints and escalated issues.
- Followed instructions and safety protocols while operating and equipment.
- Trained other employees in customer service, food safety, and performance requirements.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Analyzed and evaluated training effectiveness and program outcomes.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
Car Transporter
Jun Car Transport
Orlando, FL
06.2021 - Current
- Utilized GPS and other navigation systems to minimize delays with well-planned routes.
- Inspected vehicles before and after trips to verify safe and reliable operation.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Demonstrated superior transport service, providing accurate time estimates and courteous responses.
- Adhered to and followed road safety rules and regulations.
- Complied with federal, state and local laws and regulations to reduce risks.
- Communicated with dispatch to convey delays and adjust delivery plans.
- Operated with safety and skill to avoid accidents and delays.
Education
High School Diploma -
Main Street Highschool
Kissimmee, FL06.2023
Skills
- Minor Repairs
- Preventive Maintenance
- Worker Training
- Individual and Team Goals
- Resolving Complaints
- Company Safety Policies
- Cooking Procedures
- Crew Collaboration
- Customer Satisfaction
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Crew Member Team Leader
McDonald's Restaurant
06.2021 - Current
Car Transporter
Jun Car Transport
06.2021 - Current
High School Diploma -
Main Street Highschool