Jose Nunez
Mt Carmel
Summary
Dynamic Assistant Manager with a proven track record. enhancing customer satisfaction and fostering team collaboration. Leveraged product knowledge and exceptional communication to boost sales and build customer loyalty. Skilled in staff management and problem-solving, achieving notable improvements in store performance and service quality. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated [Product or Service] expertise, including competitive offerings, pricing, and market positioning.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Santa Fe
11.2017 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various .
- Oversaw daily operations to maintain store cleanliness and organization.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Server
La Carreta Restaurant
07.2013 - 11.2017
Computer Salesman
Best Buy
07.2014 - 10.2017
- Leveraged social media platforms effectively to promote latest store offerings, drawing in a wider audience of potential buyers online.
- Developed strong relationships with customers, resulting in increased repeat business and referrals.
- Boosted computer sales by consistently providing exceptional customer service and product knowledge.
- Kept customers informed of status of pending or in-process work orders and warranty repair items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Supported software, hardware and peripherals in use by [Type] team.
Education
High School Diploma -
Chuckey - Doak High School
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Customer rapport
- Customer Service
- Teamwork and Collaboration
- Multitasking Abilities
- Problem-Solving
- Time Management
- Organizational Skills
- Hiring and Training
- Goal Setting
- Professional and Courteous
- Excellent Communication
- Staff Management
Affiliations
- P.E.A.K. Program with the Kingsport Chamber
Additional Information
- Bilingual speaking both English and Spanish
- Volunteer for Meals on Wheels
Languages
English
Spanish
Timeline
Assistant Manager
Santa Fe
11.2017 - Current
Computer Salesman
Best Buy
07.2014 - 10.2017
Server
La Carreta Restaurant
07.2013 - 11.2017
High School Diploma -
Chuckey - Doak High School
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