Jose Ocando

Dynamic Client Retention Specialist at Caridad Organization with a strong background in customer service and retention strategies. Proven ability to enhance client onboarding and feedback collection processes, driving improved customer satisfaction. Skilled in analytical problem-solving and teamwork, ensuring seamless collaboration across departments to resolve issues effectively.

Friendly Customer Retention Specialist succeeds in identifying customer needs and utilizing inbound and outbound retention strategies. Professional telephone demeanor with sound knowledge of sales retention. Uses problem resolution and de-escalation techniques effectively.