Jose Ocasio
Vineland
Summary
Business development professional with 8 years of experience in customer service and sales, adept at problem-solving and time management. Proven track record in enhancing customer satisfaction and driving business growth through strategic initiatives and effective communication. Seeking opportunities to leverage skills in a dynamic environment to advance company efficiency and productivity.
Overview
9
9
years of professional experience
Work History
Contact center representative-credit card bilingual
TD Bank
08.2022 - Current
- Analyze complex billing scenarios, providing accurate information and tailored solutions to optimize customer satisfaction and retention rates
- Consistently exceed performance metrics, driving significant improvements in first-call resolution and customer feedback scores
- Foster strong team relationships, sharing best practices and supporting colleagues in the contact center environment
- Consistently create problem-solving techniques to address intricate customer concerns, contributing to improved service quality and operational workflows
- Meticulously handle escalations, ensuring accurate information delivery and tailored solutions for diverse customer needs
Outbound Sales Representative
Comcast Business
12.2020 - 08.2022
- Facilitated outbound sales by cold calling and selling Comcast Business services
- Consistently exceed sales goals through effective upselling strategies
- Contributed to fast-paced environment while proficiently multitasking skills
- Drove business growth through strategic cold calling and upselling of Comcast services, consistently exceeding sales targets in a fast-paced environment
- Energetically promoted Comcast Business Mobile Services, leveraging product knowledge to address client needs and boost adoption rates
Business Development Representative
J.B. Hunt Transport
03.2019 - 12.2020
- Developed client relationships, boosting contract closures and expanding business reach
- Enhanced client acquisition strategies, securing new opportunities and maintaining accounts
- Managed logistics for multiple clients, ensuring timely and efficient service delivery
- Adapted to high-pressure environments, effectively handling multiple tasks simultaneously
Tech Advisor
TCC Verizon Wireless
10.2015 - 03.2019
- Promoted, upsold and cross-sell Verizon Wireless Products and services
- Storesales including new lines of services, upgrades, accessories, etc
- Interaction and handling customer queries regarding products & services
- Capture and monitor customer complaints regarding billing and/or technical difficulties
- Fast-paced environment, tons of multi-tasking
- Promoted to assistant manager at Verizon Wireless once current manager went on maternity leave
- Drove sales growth through strategic upselling and cross-selling of Verizon products, consistently exceeding targets and enhancing customer satisfaction
Education
High school diploma - General Studies
Vineland High School
01.2008
Skills
- Cold calling
- Sales
- Upselling
- Multi-tasking
- Business Development
- Customer Service
- Problem Solving
- Time Management
- Leadership
- Adaptability
- Conflict Resolution
- Bilingual
- Networking
- Negotiation
- Data Analysis
- Critical Thinking
- Relationship Building
- Team Collaboration
- Sales Strategy
- Technical Support
- Complaint resolution
- Call handling
- Account updating
- Providing customer support
- Resolving issues
- Answering questions
- Customer support
- Credit adjustments
- Call center operations
- Technical support
- Fraud Support
- System documentation
2024 Q3 Epic Award
Selected by my leadership for the award.
Languages
Spanish
Native or Bilingual
Timeline
Contact center representative-credit card bilingual
TD Bank
08.2022 - Current
Outbound Sales Representative
Comcast Business
12.2020 - 08.2022
Business Development Representative
J.B. Hunt Transport
03.2019 - 12.2020
Tech Advisor
TCC Verizon Wireless
10.2015 - 03.2019
High school diploma - General Studies
Vineland High School
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