Summary
Overview
Work History
Education
Skills
2024 Q3 Epic Award
Languages
Timeline
Generic

Jose Ocasio

Vineland

Summary

Business development professional with 8 years of experience in customer service and sales, adept at problem-solving and time management. Proven track record in enhancing customer satisfaction and driving business growth through strategic initiatives and effective communication. Seeking opportunities to leverage skills in a dynamic environment to advance company efficiency and productivity.

Overview

9
9
years of professional experience

Work History

Contact center representative-credit card bilingual

TD Bank
08.2022 - Current
  • Analyze complex billing scenarios, providing accurate information and tailored solutions to optimize customer satisfaction and retention rates
  • Consistently exceed performance metrics, driving significant improvements in first-call resolution and customer feedback scores
  • Foster strong team relationships, sharing best practices and supporting colleagues in the contact center environment
  • Consistently create problem-solving techniques to address intricate customer concerns, contributing to improved service quality and operational workflows
  • Meticulously handle escalations, ensuring accurate information delivery and tailored solutions for diverse customer needs

Outbound Sales Representative

Comcast Business
12.2020 - 08.2022
  • Facilitated outbound sales by cold calling and selling Comcast Business services
  • Consistently exceed sales goals through effective upselling strategies
  • Contributed to fast-paced environment while proficiently multitasking skills
  • Drove business growth through strategic cold calling and upselling of Comcast services, consistently exceeding sales targets in a fast-paced environment
  • Energetically promoted Comcast Business Mobile Services, leveraging product knowledge to address client needs and boost adoption rates

Business Development Representative

J.B. Hunt Transport
03.2019 - 12.2020
  • Developed client relationships, boosting contract closures and expanding business reach
  • Enhanced client acquisition strategies, securing new opportunities and maintaining accounts
  • Managed logistics for multiple clients, ensuring timely and efficient service delivery
  • Adapted to high-pressure environments, effectively handling multiple tasks simultaneously

Tech Advisor

TCC Verizon Wireless
10.2015 - 03.2019
  • Promoted, upsold and cross-sell Verizon Wireless Products and services
  • Storesales including new lines of services, upgrades, accessories, etc
  • Interaction and handling customer queries regarding products & services
  • Capture and monitor customer complaints regarding billing and/or technical difficulties
  • Fast-paced environment, tons of multi-tasking
  • Promoted to assistant manager at Verizon Wireless once current manager went on maternity leave
  • Drove sales growth through strategic upselling and cross-selling of Verizon products, consistently exceeding targets and enhancing customer satisfaction

Education

High school diploma - General Studies

Vineland High School
01.2008

Skills

  • Cold calling
  • Sales
  • Upselling
  • Multi-tasking
  • Business Development
  • Customer Service
  • Problem Solving
  • Time Management
  • Leadership
  • Adaptability
  • Conflict Resolution
  • Bilingual
  • Networking
  • Negotiation
  • Data Analysis
  • Critical Thinking
  • Relationship Building
  • Team Collaboration
  • Sales Strategy
  • Technical Support
  • Complaint resolution
  • Call handling
  • Account updating
  • Providing customer support
  • Resolving issues
  • Answering questions
  • Customer support
  • Credit adjustments
  • Call center operations
  • Technical support
  • Fraud Support
  • System documentation

2024 Q3 Epic Award

Selected by my leadership for the award.

Languages

Spanish
Native or Bilingual

Timeline

Contact center representative-credit card bilingual

TD Bank
08.2022 - Current

Outbound Sales Representative

Comcast Business
12.2020 - 08.2022

Business Development Representative

J.B. Hunt Transport
03.2019 - 12.2020

Tech Advisor

TCC Verizon Wireless
10.2015 - 03.2019

High school diploma - General Studies

Vineland High School
Jose Ocasio