Jose Ochoa
Mesa,AZ
Summary
Hardworking Facilities Manager experienced in tenant relations, maintenance oversight and providing technical expertise to building owners and occupants. Motivated leader with excellent relationship-building and decision-making abilities. Desiring a permanent role with room for advancement.
Overview
20
20
years of professional experience
Work History
Facilities Manager
Enterprise Network Solutions
06.2022 - Current
- Responded to building emergencies and managed repairs.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Investigated problems and determined appropriate remedies.
- Controlled expenses to meet budget requirements.
- Drove continuous improvement of processes and systems operation.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
Store Manager
QuikTrip
10.2009 - 05.2022
- Managed teams of up to 30 team members in stores that brought in over $500,000 in merchandise sales monthly.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Steel Fabricator
King Steel
08.2003 - 04.2009
- Operated welding equipment to assemble and repair metal structures and elements.
- Complied with safety regulations while operating machinery and tools to protect against injury.
- Maintained machinery and tools to keep fabrication processes running smoothly.
- Lifted or moved materials and finished products using large cranes.
- Skilled at working independently and collaboratively in team environment.
- Worked with presses, saws and drills to manipulate metal components for structural fabrication.
Education
Bachelor of Arts - Organizational Leadership & Project Management
Arizona State University
Tempe, AZ05.2024
Skills
- Active Listening
- Scheduling and Planning
- Supervision Abilities
- Complex Problem-Solving
- Assignment Coordination
- Facility Safety Management
- Customer Care
- Building Maintenance
- Goal Management
- Blueprint Interpretation
- Time Management
- Due Diligence
- Critical Thinking
- Performance Assessment
- Corrective Actions
- Blueprint Interpretation
- Time Management
- Due Diligence
- Critical Thinking
- Performance Assessment
- Corrective Actions
Timeline
Facilities Manager
Enterprise Network Solutions
06.2022 - Current
Store Manager
QuikTrip
10.2009 - 05.2022
Steel Fabricator
King Steel
08.2003 - 04.2009
Bachelor of Arts - Organizational Leadership & Project Management
Arizona State University
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